---
description: Review of Chronicall Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Chronicall | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Chronicall](/software/249579/chronicall)

# Chronicall

Canonical: https://www.softwareadvice.co.uk/software/249579/chronicall

> Chronicall is a modular software that provides intuitive custom call reporting, call recording, and call display solutions to help organizations manage teams. It is designed to overcome the limitations of conventional call-tracking applications. The software enables companies to manage voice, web chat, email, SMS, and social media interactions from a single platform. 

Chronicall offers several capabilities to optimize the customer experience. Skills-based routing matches each customer with the most qualified agent to resolve inquiries quickly. Real-time wallboards let supervisors monitor agent availability and queue status for efficient operations. The software also provides historical and custom reporting to help users uncover insights from customer interactions. 

With Chronicall, businesses can deliver personalized, seamless experiences to build lasting customer relationships. The platform equips companies with the tools to boost customer satisfaction through streamlined contact center operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Xima
- **Location**: South Jordan, US

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Xima for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
- **Available Countries**: Australia, Austria, Brazil, Canada, China, France, Italy, Mexico, Netherlands, New Zealand, Singapore, Spain, Sweden, United Arab Emirates, United Kingdom, United States

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Dashboard
- IVR
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre

## Integrations (1 total)

- Avaya Cloud Office

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/249579/chronicall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/chronicall-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/249579/chronicall> |
| en-GB | <https://www.softwareadvice.co.uk/software/249579/chronicall> |
| en-IE | <https://www.softwareadvice.ie/software/249579/chronicall> |
| en-NZ | <https://www.softwareadvice.co.nz/software/249579/chronicall> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Chronicall","description":"Chronicall is a modular software that provides intuitive custom call reporting, call recording, and call display solutions to help organizations manage teams. It is designed to overcome the limitations of conventional call-tracking applications. The software enables companies to manage voice, web chat, email, SMS, and social media interactions from a single platform. \n\nChronicall offers several capabilities to optimize the customer experience. Skills-based routing matches each customer with the most qualified agent to resolve inquiries quickly. Real-time wallboards let supervisors monitor agent availability and queue status for efficient operations. The software also provides historical and custom reporting to help users uncover insights from customer interactions. \n\nWith Chronicall, businesses can deliver personalized, seamless experiences to build lasting customer relationships. The platform equips companies with the tools to boost customer satisfaction through streamlined contact center operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5502fbd7-446b-4d01-9904-8406b03ac05e.png","url":"https://www.softwareadvice.co.uk/software/249579/chronicall","@id":"https://www.softwareadvice.co.uk/software/249579/chronicall#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Apple, Windows, Windows on premise"},{"@id":"https://www.softwareadvice.co.uk/software/249579/chronicall#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"Chronicall","position":3,"item":"/software/249579/chronicall","@type":"ListItem"}]}]}
</script>