--- description: Review of Lateral Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lateral | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [Lateral](/software/249514/lateral) # Lateral Canonical: https://www.softwareadvice.co.uk/software/249514/lateral > Lateral Technology's state-of-the-art, cloud-based software suite streamlines business operations to enable organizations to work more efficiently. Lateral Technology offers CRM and Case Management Software - focused on serving legal, government, finance, contact center, and collections departments. Lateral Technology automates error-prone, manual tasks with an easy-to-use interface to minimize the time operators have to spend in the system. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lateral Technology ## Commercial Context - **Starting Price**: £50.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Auto-Dialer - Automated Notices - Automated Scheduling - Billing & Invoicing - Borrower Management - Budgeting/Forecasting - Business Process Automation - Calendar Management - Call Recording - Callback Scheduling - Case Notes - Client Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) ## Related Categories - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) - [Debt Collection Software](https://www.softwareadvice.co.uk/directory/4514/debt-collection/software) - [Legal Case Management Software](https://www.softwareadvice.co.uk/directory/4516/legal/software) ## Alternatives 1. [Visual Intelligence Portfolio Suite](https://www.softwareadvice.co.uk/software/297177/visual-intelligence-portfolio) — 4.7/5 (73 reviews) 2. [NEOGOV](https://www.softwareadvice.co.uk/software/390701/neogov) — 4.5/5 (850 reviews) 3. [Trimble Cityworks](https://www.softwareadvice.co.uk/software/450480/CityWorks) — 4.4/5 (27 reviews) 4. [Case Master Pro](https://www.softwareadvice.co.uk/software/64997/case-master-pro) — 5.0/5 (19 reviews) 5. [CasetrackerLaw](https://www.softwareadvice.co.uk/software/174460/casetrackerlaw) — 4.9/5 (44 reviews) ## Reviews ### "Great Product" — 5.0/5 > **Carole** | *26 May 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I'm impressed that the system is highly intuitive and user friendly so has required minimal staff training. i like that we now have a fully automated debt recovery case management system which is importantly fully PCI DSS compliant so staff do not have to see or take payments and which credits payments to cases in real time. Lateral have password (or date of birth) protected all of our automated communications to help protect us from GDPR breaches and an added benefit of that is that we can see when a debtor has opened either an SMS or email, so no more ‘I didn’t receive that bill, letter etc’ excuses\! And it's probably the automation that I like the most about the system as I can not stress enough the time saved and efficiency gained from this automation plus we have seen an immediate increase in debtor engagement from the automated communications and webforms. The automation has meant that painstaking tedious manual processes have been negated allowing staff resource to be concentrated on our more challenging cases. > > **Cons**: I can really only think of 1 extremely minor cosmetic criticism that I don't like on the system which is that the drop down items are not in alphabetical order. Anything else we have not liked or have requested has been altered or developed as the Lateral team is extremely knowledgeable, approachable and always looking at ways to improve their product to enable us to work in a smarter and more efficient manner. > > Lateral took the time to fully understand our business (providing debt recovery for a number of commercial clients) and wrote a bespoke system around our requirements, suggesting many enhancements that we had not considered. We ended up with an extremely secure system that delivers vastly more than we originally asked for. The Lateral team are great to work with, are friendly and approachable and have a strong 'can do' ethos to anything that we challenge them with. ----- ### "Local Government user" — 5.0/5 > **Candis** | *13 June 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The thing I like the most about the software is how flexible it is and how quick and easy it is to make changes as our services and processes change. > > **Cons**: I honestly can't think of anything I don't like about the software\! > > My experience with Lateral has been great. Since starting to use Lateral it has made a huge impact on the efficiency of our work. I cannot fault the support we have been given around tailoring the system for our needs as well as the ongoing support. ----- ### "Lateral Debt Recovery Case Management System" — 5.0/5 > **Wendy** | *11 June 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Lateral is a very easy and flexible system to use and the integration from one system to Lateral was a fairly easy process. > > **Cons**: Flexibility of what it can do is second to none\! > > Lateral is an excellent case management system. With the automated process's put into place it saves a lot of manual user time working on the cases so can focus more on the debtors that don't pay. Highly flexible, easy to navigate and looks good\! ----- ### "Great product" — 5.0/5 > **Jon** | *26 May 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Integration was simple and received fantastic support throughout. Easy to use system that has saved us time > > **Cons**: Building workflows used to be quite laggy but this was resolved in the recent update > > Excellent ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/249514/lateral) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data