--- description: Review of moinAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: moinAI | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [moinAI](/software/248290/moin-ai) # moinAI Canonical: https://www.softwareadvice.co.uk/software/248290/moin-ai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/248290/moin-ai?page=2) > moinAI is an elevated FAQ chat system and it lets admins plan responses. The software aims at making users believe that they are conversing with a real human. The AI package comes with its own set of pre-baked terms and phrases. It can understand text even if the user spells words incorrectly. The moinAI learning system is powered by the admin user. They can monitor for frequently asked questions processed by the chatbot. Administrators can edit the system to address frequent questions in future interactions. It offers the possibility to add dialog choices, links to other pages and various other solutions. The AI system is customized with menus and text boxes, meaning there is no need to learn coding to operate the program. The system also supports integration with other online chat tools. The chat platform offers new topic recommendations based on what other users add to their AI chatbot system. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: knowhere GmbH - **Location**: Hamburg, Germany - **Founded**: 2015 ## Commercial Context - **Starting Price**: €850.00 - **Pricing model**: Flat Rate - **Pricing Details**: moinAI is available across 3 pricing tiers: Essential, Professional, and Premium. Pricing starts at €790 per month and scales with each tier, outlined below: Essential From €790 per month Plus one-time onboarding fee Professional From €1,990 per month Plus one-time onboarding fee Premium From € 3,990 per month Plus one-time onboarding fee - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Germany, Switzerland, United States ## Features - A/B Testing - AI/Machine Learning - API - Activity Dashboard - CRM - Chat/Messaging - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customisable Branding - Customisable CTAs - Customizable Fields - Human Handover - Intent Recognition - Landing Pages/Web Forms - Lead Generation - Lead Management - Lead Qualification ## Integrations (13 total) - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Lime Connect - LiveChat - Meta for Business - Salesforce Platform - Telegram - VirtualQ - WhatsApp - Zendesk Suite - eGain Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Marketing Automation Software](https://www.softwareadvice.co.uk/directory/1686/automation/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Smart software with agile team" — 5.0/5 > **Maximilian** | *8 December 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: - Young motivated team, dedicated success manager after implementation - Lifetime learning and high-end software - Highly reliable solution and open for feedback - Scalable solution suitable for both different use cases and languages - Integration into many different ticket tools available > > **Cons**: - Currently no possibility to send/receive photos and/or videos ----- ### "Sehr gutes Produkt und ausgezeichnete Zusammenarbeit" — 5.0/5 > **Eva** | *15 September 2020* | Newspapers | Recommendation rating: 8.0/10 > > **Pros**: Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht\! > > **Cons**: Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen. > > Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann\! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen. ----- ### "All of the important information about your AI chatbot at a glance" — 5.0/5 > **Denise** | *22 March 2021* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly. > > **Cons**: There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis. > > We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool. ----- ### "Reliable Partnership" — 5.0/5 > **Ralf** | *7 July 2020* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper. > > **Cons**: I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop > > From the beginning of our partnership till now - we couldn´t be more happy\! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members\! ----- ### "Sehr gutes Produkt\!" — 5.0/5 > **Hendrik** | *17 February 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Die Kollegen arbeiten äußerst schnell und zuvorkommend. So wünscht man sich die Zusammenarbeit mit einem Dienstleister. > > **Cons**: Eine Export und Import Funktion (z.B. CSV) wäre wünschenswert. > > Steigerung des Kundenerlebnis, Sehr intuitiv für Mitarbeiter als auch für den Kunden. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/248290/moin-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/248290/moin-ai) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data