---
description: Review of HEINZELMANN Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HEINZELMANN | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HEINZELMANN](/software/244446/heinzelmann)

# HEINZELMANN

Canonical: https://www.softwareadvice.co.uk/software/244446/heinzelmann

> HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. The platform enables managers to track hardware and software of any size, across multiple locations and users, in physical or virtual environments.

Administrators can utilize AssetDesk to track assets and licenses through the web console. HEINZELMANN allows teams to manage incidents, catalog, tickets, problems, projects, changes, knowledge base and workflows on a unified interface. Additionally, supervisors can manage appointments, record customer interactions and track performance metrics.

Pricing is based on a one-time license and support is extended via phone, email and an online contact form.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCS Fair Computer Systems
- **Founded**: 1999

## Commercial Context

- **Starting Price**: €1,095.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Only 1.095,00 Euro in the starting version with three supporters and one admin
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- Benchmarking
- CMDB
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews)
2. [Atera](https://www.softwareadvice.co.uk/software/125932/atera) — 4.5/5 (446 reviews)
3. [Syncro](https://www.softwareadvice.co.uk/software/373866/syncro) — 4.6/5 (147 reviews)
4. [TOPdesk](https://www.softwareadvice.co.uk/software/64429/topdesk) — 4.4/5 (110 reviews)
5. [SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Reviews

### "Super Service und umfangreiche Funktionalitäten" — 4.0/5

> **Kilicoglu** | *31 July 2024* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: persönlicher Kontakt
umfangreiche Funktionalitäten
> 
> **Cons**: Umsetzung von Sonderentwicklungen orientieren sich an Sprintplanung, dies kommt zu Verzögerungen (Außnahme: Blocker)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/244446/heinzelmann)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/244446/heinzelmann> |
| en | <https://www.softwareadvice.com/itsm/heinzelmann-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/244446/heinzelmann> |
| en-GB | <https://www.softwareadvice.co.uk/software/244446/heinzelmann> |
| en-IE | <https://www.softwareadvice.ie/software/244446/heinzelmann> |
| en-NZ | <https://www.softwareadvice.co.nz/software/244446/heinzelmann> |

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