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About Revel Systems
Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The platform enables businesses to customize an ecosystem of technology that works best for their unique needs, allowing them to integrate industry-leading solutions for offerings like loyalty, analytics, and delivery. Revel's scalable tech stack empowers enterprises to sustain rapid growth and manage multiple order channels as they expand, with streamlined deployment and a platform that can evolve alongside the brand. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.
The cloud-native Revel POS system provides resilience to marketplace changes, ensuring businesses can scale with ease, diversify revenue streams, and deliver a better customer experience. Revel's mobile solutions maximize efficiency, allowing corporate teams, front-of-house employees, back-of-house staff, and customers to manage orders from almost anywhere. The platform's reliable cloud software keeps businesses current and secure with automated updates, while the "Always On Mode" ensures uninterrupted transactions even during internet outages.
Revel's payments-agnostic approach gives enterprises the ultimate flexibility in choosing the best payment processor for their operations, whether they are a new or growing business. The platform serves a wide range of industries, including quick-service restaurants, table-service restaurants, and specialty retail brands, providing tailored solutions and professional services to maximize the success of each client. Revel's commitment to its clients is evident in its dedication to delivering the technology and support necessary to smoothly facilitate complex business operations.
Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history.
Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel Systems pricing
Revel Systems does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Revel Systems Reviews for UK Users
Feature rating
5 reviews of 328
View all reviews
Bailey
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 19/08/2018
Great
Pros
It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Cons
It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Response from Revel Systems
Bailey,
Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!
If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/
I hope this helps! Please reach out to us if you have any questions.
- Holden at Revel
Replied 28/08/2018
Chaz
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 29/06/2023
System Admin for Beauty Company with 4+ years of Revel experience
My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software. From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. Over half of the problems we face actually are not with Revel at all, but the way have we extract data from Revel's server to publish to our master system (SAP) and supporting that integration. This was architected and is maintained by our organization.
Pros
Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level. From a Retail POS and inventory management perspective, Revel is a shining star. Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.
Cons
CRM and eCommerce integration have been challenges for us, but not at the fault of Revel really. Being the large enterprise we are, the other areas of our business are cemented in the platforms that they use already, and thus there is no out of the box integration available for features beyond the core POS/Inventory that we rely on. The path forward would be for our organization to create new custom integrations to match our own internal business requirements. As far as a Revel review, the features that we do use and the support that we receive has been top notch.
Brian
- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 21/10/2024
Overall Satisfactory.
Overall satisfactory. IT was easy to use and easy to train new staff.
Pros
Ease of use. Nicely laid out. Easy system to learn.
Cons
Poor system for retail inventory. limited uses.
Jeanne
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 29/03/2024
Run don't walk AWAY from Revel POS
At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.
Pros
Ease of use for staff and ability to implement our own gift cards & loyalty programs.
Cons
Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.
Chase
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 05/02/2024
12 mos w/o Online Store, Still Billing Me over $500 Per Month!
Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.
Pros
Nothing!
Cons
Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.
