About Revel Systems

Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The platform enables businesses to customize an ecosystem of technology that works best for their unique needs, allowing them to integrate industry-leading solutions for offerings like loyalty, analytics, and delivery. Revel's scalable tech stack empowers enterprises to sustain rapid growth and manage multiple order channels as they expand, with streamlined deployment and a platform that can evolve alongside the brand. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. The cloud-native Revel POS system provides resilience to marketplace changes, ensuring businesses can scale with ease, diversify revenue streams, and deliver a better customer experience. Revel's mobile solutions maximize efficiency, allowing corporate teams, front-of-house employees, back-of-house staff, and customers to manage orders from almost anywhere. The platform's reliable cloud software keeps businesses current and secure with automated updates, while the "Always On Mode" ensures uninterrupted transactions even during internet outages. Revel's payments-agnostic approach gives enterprises the ultimate flexibility in choosing the best payment processor for their operations, whether they are a new or growing business. The platform serves a wide range of industries, including quick-service restaurants, table-service restaurants, and specialty retail brands, providing tailored solutions and professional services to maximize the success of each client. Revel's commitment to its clients is evident in its dedication to delivering the technology and support necessary to smoothly facilitate complex business operations. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history. Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel Systems Software - Revel Systems
order management
Revel Systems Software - Revel Systems check-out process
Revel Systems Software - Revel Systems analytics
Revel Systems Software - Revel Systems color-coded tasks
Revel Systems Software - Revel Systems dashboard
Revel Systems Software - Revel Systems Mobile Access
Revel Systems video
Revel Systems Software - Revel Systems
order management - thumbnail
Revel Systems Software - Revel Systems check-out process - thumbnail
Revel Systems Software - Revel Systems analytics - thumbnail
Revel Systems Software - Revel Systems color-coded tasks - thumbnail
Revel Systems Software - Revel Systems dashboard - thumbnail

Revel Systems pricing

Revel Systems does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Browse Revel Systems Reviews

328 of 328 reviews
Sort by:
Bailey
Bailey
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/08/2018

Great

Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Response from Revel Systems

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

Replied 28/08/2018
Seth
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 13/06/2024

Pay Monthly to Access your Sales Data????

Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out?

Pros

It functions as a POS system. Nothing stuck out as especially good.

Cons

The UX for making your menu is much much less friendly than other products on the market.

Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades.

And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous.

Tim
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
1
Customer Support
3

2
Reviewed on 12/06/2024

Just Keeps Getting Worse

Pros

Onboarding was good enough, friendly staff. Support too.
Training staff on the POS is easy

Cons

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft.

They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account.

Quickbooks integration is garbage.

Networking for the POS systems is a mess.

Reports are fine, not great.

Alternatives Considered

Square Point of Sale
Jeanne
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 29/03/2024

Run don't walk AWAY from Revel POS

At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.

Pros

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Cons

Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.

Chase
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 05/02/2024

12 mos w/o Online Store, Still Billing Me over $500 Per Month!

Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Pros

Nothing!

Cons

Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

Verified Reviewer
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/12/2023

Revel POS Systems for Restaurants

Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new [sensitive content hidden] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and [sensitive content hidden] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account.

Pros

Not much. Poor customer service and follow up.

Cons

Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports.

HUGO
HUGO
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 30/09/2019

****AVOID**** EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES

Pros

The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel

Cons

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days.

I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal.

I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine.

DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES

Brian
  • Industry: Museums & Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 21/10/2024

Overall Satisfactory.

Overall satisfactory. IT was easy to use and easy to train new staff.

Pros

Ease of use. Nicely laid out. Easy system to learn.

Cons

Poor system for retail inventory. limited uses.

PHIL
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/04/2024

Run for your life

Disgusted by the absolute stupidity abd stubbornness of the software... hopeless

Pros

Nothing, overpriced clunky software with zero customer service.

Cons

Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere

Christian
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 25/07/2023

Buyer beware!

Horrible

Pros

The only reason we considered Revel was because of IOS compaitiblity.

Cons

Bait and switch. Our monthly subscription started and $350. It is now for (with the same # of POS stations) $750. Originally you could use your own merchant account. Now you have to pay an additional $150 a month to use your own provider. I finally switched to a different POS provider. When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen. None of my employees saw the "pop up contract". Stay away horribly unethical company.

Guy
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2023

A great system for our needs and wonderful sales and implementation team!

I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers

Pros

Having detailed and well-thought-out software with lots of controls and options has made our business run much better.

Cons

I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid.

Mia
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2023

Mias Cafe

Excellent!

Pros

Very user friendly and great tech support

Cons

I liked all aspects of REVEL, sometimes I had a few cc issues, but were resolved

Odai
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2023

Revel systems

Very satisfied.

Pros

Very easy to use and navigate through, most definitely would recommend.

Cons

none,Very easy to use and navigate through, most definitely would recommend.

Zahid
  • Industry: Chemicals
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2023

work with Revel systems

overall experience is good but many ways to improve here..

Pros

Revel Systems is known for its extensive range of features designed to cater to the diverse needs of businesses.impactful feature of Revel system is mentioning belowCustomization options: Revel Systems is highly customizable and can be configured to meet the specific needs of businesses across different industries.

Cons

below are the some features which need to be improved..1. improved customer support 2. Enhance product features 3. Enhance user experience 4. expand marketing effort: improving marketing effort would help to attract and retain more costumers.

Emily
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
3
Customer Support
2

1
Reviewed on 07/11/2016

Full of Glitches

We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using.

Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update.

One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue.

With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me.

Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day.

Pros

-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used.

Cons

There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason.
-Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing.

Response from Revel Systems

Hi Emily,

I'm sorry to hear that you've experienced frustration with the QuickBooks integration. I've looked into your support ticket history and it looks like support has resolved your most recent ticket. Additionally, in reviewing your QuickBooks support history with a QB Support Specialist, it appears that our sync has paused most frequently following deletion or removal of QuickBooks records, which the system references. This would be true with any accounting and point-of-sale integration and we recommend that customers do not delete Revel created accounts or records. In an effort to resolve this, our next release will include an enhancement where Revel and QuickBooks notify each other of deleted records to prevent syncing issues.

We send emails alerting customers about coming updates and features and it may be that you've accidentally unsubscribed.

I've asked our Client Relations team to reach out to you to resolve any outstanding issues and provide you with additional customer service. Thank you for your feedback.

Regards,
Sarah, Community Manager, Revel Systems

Replied 08/11/2016
Michael
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

3
Reviewed on 23/04/2018

Only good if your needs are very Basic

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Cons

Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Response from Revel Systems

Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

Replied 30/04/2018
Christian
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 06/03/2017

Skeptical at first...

After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count.
After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers.

Pros

Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Cons

Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.

Margaret
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
0

1
Reviewed on 25/05/2017

No Customer Service Department only a Customer Retention Department!

Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink.

Pros

Syncs for us seamlessly with Quickbooks online
Can handle large inventory
Lots of options for discounts and sales and alternative pricing and grouping
Love putting the orders together on on iPad and closing it out at the register on another.

Cons

Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco.

Jc
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/04/2022

Don’t buy this system

Never able to get in touch with a tech it’s never resolved. Poor tech and well I wish I could get 4 months of my life back from being on hold trying to fix their crashing system issues

Pros

Nothing literally is functioning on this system I think an apple one has a better sales function then this.

Cons

If you want to buy this just tell your staff to get ready to quit no one likes the functionality of this why it’s bought by owners I don’t know but other than it’s cheap but comes with a load of issues and has a programmer team with no clue how to apply the needs of the customer

Chris
Chris
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
3

4
Reviewed on 18/09/2017

Tons of customizations!

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Response from Revel Systems

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

Replied 19/09/2017
Kendra
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
1

2
Reviewed on 19/08/2017

REVEL POS System: A Huge Mistake w/ Painful Ripple Effects

A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss and major internal labor dollars, cuts deep!

Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a “yes” we can on the majority of the listed items. Our team sent multiple emails and cataloged them all, from pre-purchase, sales rep dialogue, on-boarding, initial program management, daily questions to various on-boarding team members, help line conference calls, management team conference calls, to and the summary of where the REVEL system failed us miserably. If you would like this information, we would be more than happy to forward you our packet of information. We hired an intern for 6 weeks who worked in tandem with a permanent team member, solely for the purpose of manage the on-boarding and conversion process; with the intent of expediting our transition from our old POS system to new REVEL system.

Our internal plan was so effective that within 2 weeks of receiving the equipment, we were able to ascertain that the REVEL system would not align with our business model. Our internal conversion team learned the platform so well, that they were able to ascertain operational components of the software the help desk and our assigned project manager was not aware (use of modifiers and order category classifications). Our team hit the ground running the day after the contract was signed.

Pros

IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy.

Cons

On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Response from Revel Systems

Hi Kendra,

I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated.

I have taken a look into your ticket history and work with our client relations team and, as mentioned, we are more than happy to build out enhancement requests and expedite as needed. We understand that you may not wish to work with us and we do apologize that your experience was not what you had anticipated despite many attempts to understand your specific needs. We have many clients with similar setups, but, of course, we could always use input for further product development.

Regards,
Sarah, Community Manager at Revel

Replied 05/09/2017
Nik
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

2
Reviewed on 13/07/2017

Expensive, expensive, expensive

After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste.

Pros

The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use.

Cons

The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money.

The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service.

Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens.

Leah
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 02/08/2018

Works Well for our Small Business

Overall, Revel is a good company. We are a small convenience store at a marina and campground and they are working well for us. One of the reasons we went with Revel is because they have teamed up with Shell Corp. to create an integration for fuel pumps and the Revel point of sales. Revel is the cheapest option on the market, that I was able to find, to be able to offer my customers pay at the pump options. This is still in the works, but they are making steady progress and I am excited for when we can try it out.

Pros

Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.

Cons

The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.

chris
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 03/01/2018

Good but troublesome

Pros

Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great.

Cons

There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement.

Response from Revel Systems

Hi Chris,

Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions.

Best Regards,
Sarah, Advocacy Manager at Revel

Replied 10/01/2018
Jim
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2017

Excellent System that Works Great

We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation.

Pros

Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases.

Cons

You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system.

328 reviews

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