RingCentral Contact Center

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About RingCentral Contact Center

RingCentral Contact Center is a cloud-based solution that enables businesses to deliver exceptional customer experiences across multiple communication channels. The platform allows seamless customer interactions via phone, chat, email, social media and more. Its intelligent routing functionality directs inquiries to the most suitable agent based on their skills and availability, leading to faster resolutions and higher customer satisfaction. The workforce management features of RingCentral Contact Center help businesses optimize agent productivity and performance. This includes tools for scheduling, forecasting, quality assurance and comprehensive analytics. Additionally, managers can monitor agent activities, provide real-time coaching and gain valuable insights to drive continuous improvements.
RingCentral Contact Center Software - RingCentral Contact Center Platform
RingCentral Contact Center Software - Keep agents happy, engaged, and productive.
RingCentral Contact Center video
RingCentral Contact Center Software - RingCentral Contact Center Platform - thumbnail
RingCentral Contact Center Software - Keep agents happy, engaged, and productive. - thumbnail

RingCentral Contact Center pricing

RingCentral Contact Center does not have a free version and does not offer a free trial. RingCentral Contact Center paid version starts at US$65.00/month.

Starting Price:
US$65.00/month
Free Version:
No
Free trial:
No

Alternatives to RingCentral Contact Center

Vonage Contact Center

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RingCentral Contact Center Reviews for UK Users

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.2
5 reviews of 224 View all reviews
Kiersten
Kiersten
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/09/2024

RingCentral

Pros

Easy to use, easy integrations with Salesforce and Groove

Cons

Can delay quite a bit, causing calls to fail

Michelle
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/12/2024

We rely on RingCentral for the flow of our business

We do receive the answers we need to fix any issues at hand.

Pros

During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency.

Cons

There is no actual phone number to reach them. You have to submit a ticket online.

Simon
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 13/01/2025

Works for simple setups

I felt this was average software with average support. We moved away after a short time.

Pros

The call quality was fairly good all of the time.

Cons

It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs.

Alternatives Considered

Aircall

Reasons for Switching to RingCentral Contact Center

I moved back after a short time so didn’t stay with RingCentral
Erika
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 09/10/2024

RingCentral keeps us connected

Pros

The Contact Center is user friendly and easy to navigate.

Cons

Some of the setting features can be a bit confusing but the resource center is very helpful!

Becci
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/01/2025

Must have for any office

Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text.

Pros

It does it all, text, calls, faxes. All in one place at a glance.

Cons

I don't have a complaint. It meats all our needs.

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