4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About SpamTitan

SpamTitan is a spam filtering solution that caters to businesses, managed service providers (MSPs) and schools to help them to block spam, viruses, malware, ransomware, phishing attempts and other email threats. The solution can either be deployed on-premise or hosted in the cloud. Key features include a spam blocker, anti-virus protection, whitelisting and blacklisting, email protection and more. The solution also provides email archiving while its' management overhead feature allows school and campus IT staff to manage email clients and protect email accounts from malicious attacks. Additionally, SpamTitan lets users connect personal devices to the solution, and also offers a custom reporting engine that lets users generate reports on threat types and security trends. SpamTitan also supports integration with Google products. Services are offered on a monthly or annual subscription basis that includes support via phone, email and online live chat.
SpamTitan Software - SpamTitan Complete Feature List
SpamTitan Software - SpamTitan mail relay settings
SpamTitan Software - SpamTitan mail history
SpamTitan Software - SpamTitan blacklisting
SpamTitan Software - SpamTitan add domain
SpamTitan video
SpamTitan Software - SpamTitan Complete Feature List - thumbnail
SpamTitan Software - SpamTitan mail relay settings - thumbnail
SpamTitan Software - SpamTitan mail history - thumbnail
SpamTitan Software - SpamTitan blacklisting - thumbnail
SpamTitan Software - SpamTitan add domain - thumbnail

SpamTitan pricing

SpamTitan does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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SpamTitan Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.4
Customer Support
4.5
5 reviews of 525 View all reviews
Ágoston
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2019

Versatile spam/av filter for reasonable price

It is great. Good software for a modest price tag: not too expensive but not too cheap so they are able to cover support and pay support engineers with qualities. It works as expected.

Pros

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Cons

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives Considered

Vade

Reasons for Choosing SpamTitan

Performance, punctuality, user interface and features.

Reasons for Switching to SpamTitan

Price/features value.
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/07/2021

Excellent Cloud based Spam filter for Office 365 Email

It has been pleasant doing business with SpamTitan. There sales team was low pressure, when I inquired with them they got back to me right away, they provided a live demo of the product, and they offered a free commitment free trial period so that we were able to directly compare it to our old spam filter solution before making a purchase.

Pros

Price is extremely reasonable for the service they provide. The competition has slightly more features but they offer them at 3 - 5 times the cost per user, which is in no way justifiable for the benefit (if any). Very easy to setup and offers great flexibility in how emails are filtered for different users.

Cons

One feature that is currently missing that our previous spam filter solution had was the ability to whitelist and blacklist email address and domains directly from the mail history report.

Alternatives Considered

Barracuda Email Security Gateway

Reasons for Choosing SpamTitan

Our Barracuda was a physical email filter from when we hosted email on our own server. It was aging out and SpamTitan offered a spam solution that was a fraction of the price of Barracuda's own cloud service.

Reasons for Switching to SpamTitan

Price was the biggest factor. SpamTitan offered the best per user rate for a product that meets our needs.
Timothy
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
5
Customer Support
1

2
Reviewed on 02/10/2021

SpamTitan works great -- until it doesn't

I am spending 30 minutes writing a review in the hope that other people will make a better first selection than we did. Our experience showed us that the product is only marginally reliable and their support is god-awful.

Pros

Was easy to implement and, as the title said, it worked great until it did not.

Cons

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons.
Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number.
Well, that never happened. Interestingly, we were not offered to route through any other web-instances.
By late Tuesday, we had already vetted another product and moved our production platform to the new provider.
Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Juan
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 27/06/2023

Take Control of the Threats with SpamTitan

We are satisfied with this product compared to other platforms, we consider it an excellent alternative.

Pros

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Cons

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Alternatives Considered

Cisco Umbrella

Reasons for Switching to SpamTitan

It includes the same functions and in a more simplified way for a much more accessible price.
Norzihan
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/02/2021

Stop spam email with SpamTitan

SpamTitan has help me so much in fighting a spam email and malicious link from harming our system. All the attachment in the email will be scanned before I open it and any suspicious file attachment will be blocked and quarantine, to protect me from mistakenly opening it. I really has a positive experience after deploying this software in my working environment.

Pros

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

Cons

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

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