--- description: Review of Ocelot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ocelot | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Higher Education Software](/directory/4253/higher-education/software) > [Ocelot](/software/242895/ocelot) # Ocelot Canonical: https://www.softwareadvice.co.uk/software/242895/ocelot Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/242895/ocelot?page=2) > Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage counselling, enrollment, retention, wellness and other activities via a unified portal. The platform lets organizations manage one-on-one sessions, discussions, admission assistance, and answer students’ queries via chatbots. Ocelot’s text campaigns allow institutions to send targeted text messages to students, alumni and prospects to improve conversion rate, follow-up on admissions and handle two-way conversations. It offers live chat functionality, which allows advisors to connect with the students/candidates to answer their questions and provide counselling sessions. Additionally, its built-in machine learning and AI algorithms automatically analyze conversations, identify relevant keywords, and store conversation, documents and other data in a centralized knowledge base for future reference. Ocelot supports integration with various third-party applications such as PeopleSoft, Banner, Salesforce, Zoom, and more. Pricing details are available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareerAmerica ## Commercial Context - **Starting Price**: US$15,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact CareerAmerica directly for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - Admissions Management - Alumni Management - Application Management - Candidate Management - Chatbot - Communication Management - Community Management - Customisable Branding - Event Management - Faculty/Staff Management - Financial Aid Management - For Higher Education - Fundraising Management - Housing Management - Intent Recognition - List Management - Live Chat - Multi-Channel Communication - Multi-Language ## Integrations (8 total) - Ellucian - Google Analytics 360 - LibAnswers - Oracle PeopleSoft - Salesforce.org Education Cloud - ServiceNow - Slate - TeamDynamix ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Higher Education Software](https://www.softwareadvice.co.uk/directory/4253/higher-education/software) ## Related Categories - [Higher Education Software](https://www.softwareadvice.co.uk/directory/4253/higher-education/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Alumni Management Software](https://www.softwareadvice.co.uk/directory/3586/alumni-management/software) - [Student Engagement Software](https://www.softwareadvice.co.uk/directory/4330/student-engagement/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [Classter](https://www.softwareadvice.co.uk/software/58714/classter) — 4.7/5 (114 reviews) 2. [DreamApply](https://www.softwareadvice.co.uk/software/368781/dreamapply) — 4.8/5 (74 reviews) 3. [ThankView](https://www.softwareadvice.co.uk/software/241797/thankview) — 4.9/5 (213 reviews) 4. [Mongoose](https://www.softwareadvice.co.uk/software/249844/cadence) — 4.8/5 (64 reviews) 5. [Salesforce.org Education Cloud](https://www.softwareadvice.co.uk/software/324337/salesforce-org-education-cloud) — 4.5/5 (8 reviews) ## Reviews ### "Great product and wonderful resource for higher education institutions\!" — 5.0/5 > **Paula** | *15 December 2021* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: The FATV Get Answers videos provide accurate and up-to-date information to students and visitors to our website. They ensure all videos are compliant with federal regulations and that is a huge benefit for institutions. Students have immediate access to financial aid information and resources by accessing the videos and chatbot functionality, which has improved customer service as questions can be answered 24/7. > > **Cons**: Something that could be enhanced is information specifically for graduate and professional students as much of the content is geared toward undergraduate students. > > Everyone at Ocelot has been professional and very helpful during the implementation process. They are responsive to emails and issues as they arise. ----- ### "Fantastic Company and a Fantastic Product" — 5.0/5 > **Bill** | *26 April 2021* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Ocelot is easy to use and provides the information need by student in a timely, efficient, and helpful way. Ocelot is always improving and making enhancements that better serve and communicate with students. We are extremely satisfied with both Financial Aid TV and the chatbot product. Couple that with the ability to imbed FATV with chatbot and you have a great way to communicate with students on a 24/7 basis. I strongly recommend Ocelot. > > **Cons**: None, and if I found any they would most likely be working on incorporating what I need in the product. > > I have been doing business with Ocelot for a number of year. They have been responsive to any needs I have had and proactive in helping us fully utilize the product. We have regular communication with our representative and they keep us fully informed of the enhancements made to the products and how to use them in our environment. A really great and responsive organization\! ----- ### "Chatbot and videos" — 4.0/5 > **Brian** | *17 April 2021* | Higher Education | Recommendation rating: 6.0/10 > > **Pros**: Ease of use, see history of chats, embed videos, staff is responsive > > **Cons**: Not easy to go between chatbot and video platform, the chatbot offers a lot of links sometimes without answering the question, I didn’t like when they took away the alternative questions in the chatbot, looking for additional capability with live assistant that no one told me about. > > It has been good experience and I like the product but looking Togo to the next level ----- ### "OneStop Website" — 4.0/5 > **Sue** | *22 April 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I work in the Financial Aid Office and appreciated all of Ocelot's team members who had a similar background, so they 'get it'. The video library has been awesome to use as well. It was fairly easy to implement. > > **Cons**: While we appreciated the many templates offered, we were surprised at how many included verbiage to 'call us.' We are trying to decrease traffic with this product. > > Overall experience has been mainly good. It is being used a lot. We would like better metrics, though. I believe we get information about video usage, but in our earlier product we received monthly reports that included how many questions were answered and how many had to be forwarded to us. We were also provided the most common questions as well as suggestions for revisions to questions that couldn't be answered. We were also told that the Chatbot would continue to get smarter (the Artificial Intelligence idea) and would search out website for answers. I'm not sure if that is happening--perhaps because of the limited metrics being provided. ----- ### "Ask \[SENSITIVE CONTENT\] is a Success\!" — 5.0/5 > **Robin** | *4 November 2021* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: The ease of implementation; \[SENSITIVE CONTENT\] was is a great asset; being able to provide 24/7/365 questions to our customers; ease of adding addition Q\&A > > **Cons**: Reporting. I would like to see which questions were successfully answered by the chatbot. I could be using the analytics incorrectly as well. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/242895/ocelot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/242895/ocelot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data