--- description: Review of Harbour Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Harbour Assist | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Marine Software](/directory/4168/marine/software) > [Harbour Assist](/software/241124/harbour-assist) # Harbour Assist Canonical: https://www.softwareadvice.co.uk/software/241124/harbour-assist > Harbour Assist is a cloud-based marina management system used by busy marinas, leisure harbours and boatyards worldwide. Combining berth management, customer communications, invoicing, payment, online reservations, maintenance inspections and team tasking. Access Harbour Assist from any web browser on any device and deliver seamless customer service and a safe, profitable marina from the office, dock, home or from anywhere. Harbour Assist for marinas: Send and track emails or SMS, plan berth allocation, measure occupancy, raise orders for fuel, labour, storage (or anything), convert enquiries, handle waiting lists and get paid faster. Enable boaters to book services such as overnight berths, lift ashore, winter storage, boat clean or concierge refuel. The marina has total control over the services on offer. Embed the reservation widget on the marina website and feed bookings direct into Harbour Assist. Embed the enquiry form and deliver sales leads direct to your team with no extra data entry. Harbour Assist for boaters Boaters have a secure portal to pay outstanding orders; view past orders, invoices and payments; manage their marketing preferences (GDPR compliant); make a reservation; and keep their personal details updated. Interested? With cost based on the size and complexity of your business, full training and after-sales support and unlimited users, accounts, transactions and emails, talk to us and join the thousands of marina professionals using Harbour Assist. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Harbour Assist - **Founded**: 2014 ## Commercial Context - **Starting Price**: £400.00 - **Pricing model**: Usage Based - **Pricing Details**: Unlimited users, unlimited boats, unlimited assets, unlimited emails. Cost based on the size and complexity of the customer's business and the level of customisation required. Initial one-off set-up, followed by monthly subscription. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Catalan, Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Antigua & Barbuda, Australia, Bahamas, British Virgin Islands, Canada, Gibraltar, Ireland, Mauritius, New Zealand, Portugal, Spain, United Arab Emirates, United Kingdom, United States ## Features - API - Availability Indicator - Billing & Invoicing - Boat Maintenance - Calendar Management - Client Portal - Communication Management - Contract/License Management - Customer Database - Customisable Reports - Customisable Templates - Data Import/Export - Marina Management - Real-Time Updates - Reporting & Statistics - Reservations Management - Scheduling - Self Service Portal - Task Management - Work Order Management ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Marine Software](https://www.softwareadvice.co.uk/directory/4168/marine/software) ## Alternatives 1. [Storable Marine](https://www.softwareadvice.co.uk/software/326040/molo) — 4.3/5 (57 reviews) 2. [BiT Dealership Software](https://www.softwareadvice.co.uk/software/419619/bit-dealership-software) — 4.5/5 (44 reviews) 3. [StarNapp](https://www.softwareadvice.co.uk/software/504878/StarNapp) — 4.9/5 (11 reviews) 4. [DockMaster](https://www.softwareadvice.co.uk/software/327029/dockmaster) — 3.9/5 (18 reviews) 5. [YMP (Yacht Maintenance Program)](https://www.softwareadvice.co.uk/software/423275/ymp-yacht-maintenance-program) — 5.0/5 (1 reviews) ## Reviews ### "Excellent Software and Staff" — 5.0/5 > **D. Aaron** | *23 October 2019* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: Intuitive UI User-editable map Unlimited Users Multiple views/presentations of information. Multiple ways to enter information that propagates across the whole system. Batch renewals make annual contracts fast and easy. > > **Cons**: "Lookups" added by users from other facilities can sometimes make selecting vessel manufacturers cumbersome. > > HA has made life at Tolchester much easier. Managing reservations is fast and accessible to the entire team. The renewal process, which could take week before, now takes less than an hour. The HA team is also wonderful to work with; they are responsive to new ideas and support queries, and have even added small features upon request to make my life easier. I highly recommend them\! ----- ### "Must booking and reporting agent for marine leisure industry" — 5.0/5 > **Ed** | *27 March 2020* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: GUI is fantastic, well laid out and very user friendly. Workflows to achieve tasks are well thought through and compiled. Customer interaction with system through portal saves alot of staff time and increases efficiency. Reports allow you to see live, what is going on in the business. > > **Cons**: Took some time to implement, getting data input right and staff using the system properly. This is the case with all new systems though. > > Implemented over a 12 months ago and certainly no regrets. System is becoming more useful day on day and the development is still continuing. There would be no reason to move to any other system. ----- ### "Harbour Assist has revolutionised how we manage our marina" — 5.0/5 > **Adam** | *14 February 2022* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Harbour Assist is very easy to use, it has allowed us to simplify many of our admin tasks, saving us time and allowing us more time to manage the business. The customer service from the Harbour Assist team is great, they are very quick, professional and extremely helpful. Harbour Assist has allowed our team to access the information they need in the office and on site, whilst keeping information secure in the cloud. Customers love the online portal, allowing quick and easy access to their invoices, payment portal.and more recently a new booking request feature for boat yard services. > > **Cons**: The reports on Harbour Assist are great however one improvement would be the ability to customise reports easily on the system. > > We have been with Harbour Assist for over 2 years now and it has revolutionised how we manage the marina, allowing us more flexibility, and control over the information we need. Harbour Assist is easy to customise and has allowed us to expand and diversify the business. ----- ### "Intuitive software" — 5.0/5 > **Verified Reviewer** | *14 May 2019* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for all - large fonts, easy workflow Excellent helpdesk Quarterly updates Secure cloud based Access from any PC > > **Cons**: Formatting of reports could be better Needs an App / mobile fomatted ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/241124/harbour-assist) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data