--- description: Review of Heap Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Heap | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [AB Testing Tools](/directory/4727/ab-testing/software) > [Heap](/software/240492/heap) # Heap Canonical: https://www.softwareadvice.co.uk/software/240492/heap Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/240492/heap?page=2) > Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. Get complete data with a single snippet that automatically captures the entire digital experience of every user on your product or site — no engineering needed. You'll get the most complete dataset on the market, governed and organized for maximum usage. Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following. It’s an industry-first way to uncover the hidden gems that lead to the biggest business results. Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. Fully understand why users do what they do \& instantly see what the fix is. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ContentSquare - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24,000.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Analysis - up to 10,000 sessions per month: free Infrastructure - millions of sessions per month: custom pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Denmark, France, Germany, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Attribution Modeling - Audience Targeting - Behaviour Tracking - Behavioural Analytics - Benchmarking - CRM - Campaign Analytics - Campaign Management - Campaign Segmentation - Campaign Tracking - Charting ## Integrations (39 total) - AB Tasty - Amazon Redshift - Amazon S3 - Appcues - Attribution - AxisRooms - Braze - Breeze - Census - Delighted - Fivetran - Flagsmith - Fullstory - Google Optimize - Hightouch ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AB Testing Tools](https://www.softwareadvice.co.uk/directory/4727/ab-testing/software) ## Related Categories - [AB Testing Tools](https://www.softwareadvice.co.uk/directory/4727/ab-testing/software) - [Product Lifecycle Management Software](https://www.softwareadvice.co.uk/directory/444/product-lifecycle-management/software) - [Business Intelligence Platform](https://www.softwareadvice.co.uk/directory/4336/bi/software) - [Digital Adoption Platforms](https://www.softwareadvice.co.uk/directory/4379/digital-adoption-platform/software) - [Product Management Software](https://www.softwareadvice.co.uk/directory/3493/product-management/software) ## Alternatives 1. [Google Analytics 360](https://www.softwareadvice.co.uk/software/137155/google-analytics) — 4.7/5 (8089 reviews) 2. [Similarweb](https://www.softwareadvice.co.uk/software/156898/similarweb-pro) — 4.6/5 (251 reviews) 3. [Squarespace](https://www.softwareadvice.co.uk/software/157453/squarespace) — 4.5/5 (3384 reviews) 4. [Lucky Orange](https://www.softwareadvice.co.uk/software/324513/lucky-orange) — 4.7/5 (260 reviews) 5. [Mixpanel](https://www.softwareadvice.co.uk/software/367563/mixpanel) — 4.5/5 (145 reviews) ## Reviews ### "Fast implementation." — 4.0/5 > **Naomi** | *25 January 2018* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Easy to implement and setup. It makes it easy for almost everybody at my workplace from the marketing to sales, to accounting department to be able to review data provided, even without being tech savvy. > > **Cons**: Customer support takes too long to respond to our emails, probably due to the amount of users they have to respond to. However it will be great for us to get response from support, few hours after a mail has been sent. ----- ### "My first tool for analytics" — 5.0/5 > **Verified Reviewer** | *5 April 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I used Heap when I started my career. The clean interface and visually appealing dashboards made it easier for me to understand the data. The pricing is also very reasonable. > > **Cons**: Not that I can think of right now. At that time, it was the best tool I used. ----- ### "Okay platform for basic analytics" — 3.0/5 > **Jason** | *31 October 2022* | Banking | Recommendation rating: 5.0/10 > > **Pros**: Easy to use once initial set-up is complete. > > **Cons**: Limited analytics. Difficult to set up and charting capabilities/dashboards can be improved. ----- ### "Heap has paved the way for deeper analytics." — 5.0/5 > **Verified Reviewer** | *13 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: The super simplistic use of setting up click tracking has been tremendously helpful and provided much more meaningful analytics than GA. I also love that the tracking code did not impact loading as much as google analytics did. > > **Cons**: Reading the data and setting up reports had a bit of a learning curve but it worked great nonetheless. > > Improved how I read user behaviour across the site and gave me a better understanding of the user flow. ----- ### "The app reviewer" — 5.0/5 > **Brandon** | *22 November 2021* | Internet | Recommendation rating: 8.0/10 > > **Pros**: The product is to use most dedicated to using > > **Cons**: I don't like the way this app is setup to.login ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/240492/heap?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/240492/heap) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data