About SAP Concur
What is SAP Concur?
SAP Concur is a cloud-based travel and expense management solution that automates invoicing and expense reports and manages travel programs in one platform.
How do I use SAP Concur?
For expense management, employees can log in to the SAP Concur mobile app or website to upload receipts and add work-related expenses. Expense reports are generated automatically and sent to their manager's account for approval. For AP management, vendor invoices can be tracked, reviewed, and approved across departments in real-time.
Who uses SAP Concur?
SAP Concur is used by small businesses to large enterprises to manage travel programs, expenses, and invoices in one platform.
How much does SAP Concur cost?
SAP Concur does not share pricing details publicly. Please contact SAP Concur to get more information and request a quote.
Does SAP Concur have an app?
Yes, SAP Concur does have a mobile app, which allows users to submit expense reports, manage travel, and approve invoices.
SAP Concur pricing
SAP Concur does not have a free version but does offer a free trial.
Alternatives to SAP Concur
SAP Concur Reviews for UK Users
Feature rating
- Industry: Medical Devices
- Company size: 1,001-5,000 Employees
- Used Weekly for 6-12 months
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Review Source
SAP Concur
overall, I really think this product is great and a huge improvement from our previous tool.
Pros
it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.
Cons
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
- Industry: Financial Services
- Company size: 1,001-5,000 Employees
- Used Weekly for 2+ years
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Review Source
Concur for travel expense
Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
Pros
We use to have to do our expense Report by hand but now with concur the process is done in no time.
Cons
The mileage tracker in my opinion still needs a little work.
- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Great Tool For Invoicing
Pros
It is easy to track and follow up on expenses. The system allows the accounting department to consolidate and monitor traveling expenses and makes it even easier to reimburse employees.
Cons
It's not easy to book travel on Concur Travel and Expense. You can only see flight options that are on the app and none of the other alternative flights. This limits choice, compared to other travel booking sites.
- Industry: Wholesale
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
High Tech, Dissappointing progress recently
Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.
Pros
We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.
Cons
Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Easy to use and a great phone app
Total peace of mind when it comes to reimbursement of charges on my company travel card and purchasing card.
Pros
I would say my company made a good choice with SAP Concur for expense reporting.
1) Since it is so well integrated with the company policy, I am only given options for airlines, rental cars and hotel that the company approves. All I need to do to book is simply click.
2) All receipts can be easily be tracked. The phone app is so convenient that I just take a picture of the receipt, for say a meal, and it stores it for me to attach to a line item on my expense report later.
3) It is also integrated with the bank that issues the corporate card or the company travel card that expenses on my bank statement are automatically identified and transferred to my Concur account for me to view and append to my expense report.
4) The report filling itself is very simple and easy to understand and doesn't take too much time.
Cons
The only thing I can say that could improve is some menu options may not be exhaustive or may have multiple correct options. For example, one discrepancy I had in the past was, it was not clear to me under which category my expense fell under. However, this was such a minor issue that all I had to do was just switch it to the right category after advice from the accounting department. The expenditure in this case was related to conference related registration fee.
