About SAP Concur
SAP Concur pricing
SAP Concur does not have a free version but does offer a free trial.
Alternatives to SAP Concur
SAP Concur Reviews for UK Users
Feature rating
- Industry: Information Services
- Company size: 501-1,000 Employees
- Used for 2+ years
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Review Source
Works Fine For Me!
As the title of my review says, it works fine for me! I recall the very first time I used Concur it didn't seem very intuitive, but after you use it a few more times it is not that bad. In my previous job, we did not even use a SaaS for expense management - I think the law firm would just create an expense template to fill in fields and then we would submit expenses that way. Concur is much more useful for larger companies/corporations where employees regularly submit expense reports and there are relatively more employees.
Pros
The process of creating an expense report is fairly quick, and I seldom run into any issues whenever I submit an expense report. You are able to attach images, check off different boxes of categories of expenses, and submit the report with few required steps. I also have not experienced any delays with getting reimbursed for expenses.
Cons
You might encounter issues when you create your very first expense report, as it does not seem very intuitive. There is probably some tutorial lurking around, but it would be helpful if there was some sort of real-time robot to provide assistance.
- Industry: Wholesale
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
High Tech, Dissappointing progress recently
Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.
Pros
We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.
Cons
Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.
- Industry: Medical Devices
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Good overall solution
Good overall experience. system is used for expense tracking as well as online booking
Pros
Relatively easy to use and very comprehensive set of feature. Easy integration with other vendor apps (hotels airlines etc)
Cons
Very expensive and not always adapted to smaller companies. Product support not always top notch and not very flexible. Very little room for customization. Very US centric.
- Industry: Financial Services
- Company size: 1,001-5,000 Employees
- Used Weekly for 2+ years
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Review Source
Concur for travel expense
Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
Pros
We use to have to do our expense Report by hand but now with concur the process is done in no time.
Cons
The mileage tracker in my opinion still needs a little work.
- Industry: Medical Devices
- Company size: 1,001-5,000 Employees
- Used Weekly for 6-12 months
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Review Source
SAP Concur
overall, I really think this product is great and a huge improvement from our previous tool.
Pros
it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.
Cons
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
