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Comcast Business VoiceEdge
3.9
Overall rating
Reviews
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About Comcast Business VoiceEdge
Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration.
Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, regular and simultaneous.
Comcast Business VoiceEdge provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via the community forum, documentation, email, phone and other online measures.
Comcast Business VoiceEdge pricing
Comcast Business VoiceEdge does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Comcast Business VoiceEdge Reviews for UK Users
Feature rating
5 reviews of 11
View all reviews
Sohrab
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/09/2024
Shouldn't have switched to Ooma
Pros
It worked without any hiccups. Reliable service.
Cons
The price. Bundling with internet was better but still very expensive for phone service.
Cari
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
2
5
Reviewed on 17/11/2022
Comcast Business
Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.
Pros
The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.
Cons
This software did not work with our patient software which is not as helpful as other options.
Kate
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1
2
Reviewed on 28/06/2021
Comcast
It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.
Pros
There are many offerings and services that they have
Cons
It was very hard to use, work around and complicated.
Zachary
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2
4
Reviewed on 21/07/2022
Business Voice Edge Review
Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.
Pros
The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.
Cons
It's just lacking in every aspect compared to competitors.
Sidria
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
3
4
Reviewed on 02/01/2024
Why Comcast?
Pros
The ability to build and manage the phone tree.
Cons
The call center representatives and the transferring through the lines.
