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About mHelpDesk
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.
mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.
Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.
Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.
mHelpDesk pricing
mHelpDesk does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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mHelpDesk Reviews for UK Users
Feature rating
5 reviews of 825
View all reviews
Yunus Emre
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 11/05/2024
User Friendly Tool
Pros
It had User Friendly Interface for the employees. It could be connected via mobile.
Cons
It was simple to use but not included so much detailed features.
Frank
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 02/01/2025
Good product for the right company
Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you
Pros
MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field.
Cons
Lead generation and sales reporting leaves a lot to be desired.
Ken
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 18/09/2023
mHelp can be helpful to your projects
mHelp was a nice upgrade from sending hand written notes (or photos or notes) to determine what staff accomplished at our client's facilities on a daily basis.
Pros
mHelp allowed our techs to communicate with Office Staff regarding the status of the project they are working on. If a change order is necessary, they can input the necessary parts to ensure billing for those items.
Cons
mHelp time keeping was not compatible with our needs and did not sinq well with our accounting software
Verified Reviewer
- Industry: Market Research
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 23/09/2024
Very easy to use
When my computer acting up I can send for help through help desk to find my solution
Pros
Very helpful when computer acting up and very easy to get help
Cons
Nothing works great always get my computer right
Verified Reviewer
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 16/10/2019
For the small business owner, this is a MUST
It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.
Pros
We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone.
Cons
The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs.
Alternatives Considered
QuickBooks EnterpriseReasons for Choosing mHelpDesk
PayPal invoicing was too muddled and has a confusing way of showing invoices.Switched From
PayPal InvoicingReasons for Switching to mHelpDesk
Easier to use, pleasing-looking interface, reliable appResponse from mHelpDesk
We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer!
Replied 17/10/2019
