--- description: Review of Kapture CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kapture CX | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Kapture CX](/software/23771/Kapture) # Kapture CX Canonical: https://www.softwareadvice.co.uk/software/23771/Kapture Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/23771/Kapture?page=2) > Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with. > > Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 40 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Adjetter Media - **Location**: Bengaluru, India - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Bahrain, Bangladesh, India, Indonesia, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - CRM - Calendar Management - Call Centre Management - Chat/Messaging - Chatbot - Conversation Intelligence - Customer Complaint Tracking - Customer Database - Customer Experience Management - Customer History - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields ## Integrations (13 total) - FreshBooks - Google Analytics 360 - Google Calendar - Grow - Meta for Business - Oracle Field Service - Oracle Service - Plivo - SAP Customer Experience - Shopify - Twilio - Twitter/X - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "An Average one" — 3.0/5 > **Shivakumar** | *11 March 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: 1. Pricing is very competitive. 2. Reporting. 3. Support > > **Cons**: 1. UI/UX holds it back. 2. Ease of use. 3. Integrations > > Able to maintain the customer database \& leads pipeline. ----- ### "User friendly tool for customer support." — 5.0/5 > **Bala** | *23 August 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ticketing system along with side by side email sending option the customer and tickets can be easily searched. > > **Cons**: Side conversation opens new tickets which can be avoided. > > Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout. ----- ### "Good but can be a beter" — 3.0/5 > **Paras** | *24 August 2022* | Aviation & Aerospace | Recommendation rating: 6.0/10 > > **Pros**: Multiple mails under 1 chain. New ticket interface. > > **Cons**: 1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time. ----- ### "An Expert Analysis" — 5.0/5 > **Raushan** | *24 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble > > **Cons**: I love kapture dashboard and make comfortable work and mange the time ----- ### "Helped in thorough ticket management" — 5.0/5 > **Divyanshi** | *27 February 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets. > > **Cons**: The User interface could be better for improved user experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/23771/Kapture?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/23771/Kapture) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data