Bugzilla

Pros

It is very scallable.
Easy to manage.
Easy to deploy.
Easy to share to internal team and customers.

Cons

From my experience it was not very easy to install, as it is an open software, I needed to pay for a third party for deployment. So far, this allows it to be very easy and it is quite cheap (250 USD per year for 5GB storage).

Alternatives Considered

Reasons for Choosing Bugzilla

Switched From

Reasons for Switching to Bugzilla

Pros

i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up.
the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it

Cons

as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline

Alternatives Considered

Reasons for Switching to Bugzilla

Pros

The interface of bugzilla is very attractive and useful for new users

Cons

Sometimes it doesn't work properly when I open it first time

Pros

When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day.

Cons

Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects.

Alternatives Considered

Reasons for Switching to Bugzilla

Pros

It was easy to add in bugs and link it with ALM

Cons

Filter and Bug searching can be improved upon.

Pros

The most important Pro of bugzilla is the ease of use. Freshers can easily get a hand of it and focus on testing rather than learning a tool to report the bugs found.

Cons

Major drawback is it lacks the way to track exploratory testing results and can't automatically add test case execution results.It takes a lot of time to fill up all the bug description form.

Pros

We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix.

Cons

The interface is a bit old-fashioned and hard to use, especially for new users.

Pros

Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Cons

Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.

Pros

We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.

Cons

Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.

Pros

Ease of use, all the features are available for the dev and testing team to track bugs.

Mail notification, mail notification customisation. Searching and preset search.

I literally like all the features in this product.

Cons

UI could be improved a lot instead of the monotonous old UI.

Pros

Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.

The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away.

This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something.

One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated".

Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Cons

I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

Pros

This is free software, that you can create your own server for it, and have total control over it. Configuration, users, permissions, etc. The only limit is the resources you are willing to invest in it.

Cons

Since this is free open source software, you have all the responsibility for maintaining your implementation of it. There is a big community using it, but you won't have direct support.

Pros

BugZilla was easy to set up, very easy to customize, and a nice budget solution to teams wanting to get started with project management.

Cons

The User Interface for BugZilla is not as sleek as other products like JIRA from Atlassian. But, if you can get around that, it has wonderful features and customizability.

Pros

It tracks bugs which is the only feature I used. I used it at a startup I worked at.

Cons

Comparing it to other software is like comparing DOS to Windows. It doesn't combine project management features like other programs. The search mechanism is really bad. Also, nothing can be edited which is terrible even if you have a spelling mistake. It's like watching a conversation in text-messages sometimes.

Pros

I thing the biggest advantage of Bugzilla is how easy it is to navigate across reported issues data.
One more thing I liked is short installation and learning curve.
We were a small project of 30 people and we needed something cheap and easy to onboard for bug tracking. We never regret we went for Bugzilla.

Cons

Only available via web UI. Works really slow via mobile browser.

Pros

Bugzilla gives great audit trail and incident tracking is impeccable. Its easy to use by both engineering team as well as the business team

Cons

Comments and communication can be improved upon. Notification system remains inconsistent

Pros

It is an open source tool for bug tracking and management. We can customize as per our requirements. It offers an advanced search option, it is very useful to find required data from the list. We can receive email notifications for the updates in bug. Also supports different type of charts and reports.

Cons

It would be nice to improve the mobile UI, now it is a little difficult to handle. Also, the customization needs an expert support.

Pros

we are saas based software and provide 24*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved.

Cons

nothing as of now just one thing that software gets slow at time apart from this nothing i can think of

Pros

An Open Source project that can be used with the largest software that you plan on developing to keep track of bugs among hundreds of people. Before this software came out in 2011, I was always looking for something more effective to mark and track bugs in my software. Bugzilla is extremely easy to use and at the same functions perfectly for any project that you or your company are working on.

Cons

I haven't found anything wrong with this software besides fighting bugs in mine or other peoples programs.

Pros

- Easy to navigate and to browse, organize, and track bugs.
- It can easily be customized to adapt to project particularities.

Cons

- Really outdated interface. It needs a serious refactoring.
- Importing test cases from .csv files is not straightforward.

Pros

-very simple to use software
-customization possible in various ways for user
-effective defect management and tracking to closure
-good user access management

Cons

-some cases workflow can be improved.
-can have improved reporting option in few cases.
-UI can be improved in many cases however works well for the purpose

Pros

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

Pros

It is one of the best bug tracking tool. User can customize the setting as per his her requirement.

Cons

There is nothing bad about this tool. All the fields are there to filter out the data correctly.

Pros

Bugzilla is a functional issue-tracking system and it is free. It can be adapted to different needs fairly easily.

Cons

The user interface is the weakest part of this system. It is rather clumsy and confusing for the normal end user. That is unfortunate because that fact seems to dissaude those end users from reporting issues.

We have since moved on to other products.

Pros

Search tool is amazing,
Open Source, so no licensing fees. Also, it is cloud based.
Time Tracking feature enables to estimate time for debugging.

Cons

User interface can be improved. Apart from that, I don’t see any con's with this tool.