ShipStation

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About ShipStation

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding helps streamline order fulfillment. Import your orders from over 60 selling channels and let ShipStation automatically apply configurable presets and shipping options. Once you create shipping labels or send your orders to a fulfillment company like FBA or ShipWire, ShipStation transmits shipping statuses and tracking information to each selling channel. Managing customer communications can be time-consuming, ShipStation simplifies this process by offering customizable packing slip, email, and tracking page templates to provide a unique, branded experience for customers. Other features include detailed reporting, prefilled international customs forms, the ability to combine and split orders, and advanced user permissions and restrictions.
ShipStation Software - Order Overview
ShipStation Software - Insights Overview
ShipStation Software - Shipment Batches
ShipStation video
ShipStation Software - Order Overview - thumbnail
ShipStation Software - Insights Overview - thumbnail
ShipStation Software - Shipment Batches - thumbnail

ShipStation pricing

ShipStation has a free version and offers a free trial. ShipStation paid version starts at US$9.99/month.

Starting Price:
US$9.99/month
Free Version:
Yes
Free trial:
Yes

Alternatives to ShipStation

ShipStation Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.4
5 reviews of 928 View all reviews
Jamie
Jamie
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2023

The solution I've been searching for

I have found the customer support to be more than excellent and that it is included within the 30-day trial period.

Special mention to my customer support agent, [sensitive content hidden]. His knowledge of the system and platford is very good, as is his attitude and patience.

Pros

The user interface, the dashboard and ease of the settings.

Cons

Can't think of any. Keep up the great work

Alternatives Considered

Shiptheory

Reasons for Choosing ShipStation

I trialled both Ship Theory and Ship Station together at the same time. For me Ship Station wins hands-down...

Switched From

Shiptheory

Reasons for Switching to ShipStation

ShipStation's dashboard, user interface, nagigation settings are so much better. I also like how so much better the automated rules are to setup and configure. ShipStation also has build-in and pre-intregrated carriers that give you live rate pricing.
Laz
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/08/2024

Shipstation for your needs big or small

Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day.

Pros

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Cons

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Alternatives Considered

ShippingEasy and Easyship

Reasons for Switching to ShipStation

Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company.
Desiree
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 18/01/2025

Great and positive experience!

Overall it was a great and positive experience with shipstation. I recommend to anyone selling on amazon or eBay.

Pros

Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers.

Cons

Our inventory was never accurate. It stayed a mess and always our weakness.

Kathy
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 22/05/2024

Can't get it to work to even start and live chat support is really bad

My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere.

This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just ShipStation. Companies need to realize the importance of good support. It can make them or break them.

I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist?

Pros

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Cons

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Sam
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Great product, other than the shipping rates

We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class.

Pros

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Cons

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives Considered

EasyPost, Pirate Ship and Shippo

Reasons for Switching to ShipStation

We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better

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