About ShipStation







ShipStation pricing
ShipStation has a free version and offers a free trial. ShipStation paid version starts at US$9.99/month.
Alternatives to ShipStation
ShipStation Reviews for UK Users
Feature rating

- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The solution I've been searching for
I have found the customer support to be more than excellent and that it is included within the 30-day trial period.
Special mention to my customer support agent, [sensitive content hidden]. His knowledge of the system and platford is very good, as is his attitude and patience.
Pros
The user interface, the dashboard and ease of the settings.
Cons
Can't think of any. Keep up the great work
Alternatives Considered
ShiptheoryReasons for Choosing ShipStation
I trialled both Ship Theory and Ship Station together at the same time. For me Ship Station wins hands-down...Switched From
ShiptheoryReasons for Switching to ShipStation
ShipStation's dashboard, user interface, nagigation settings are so much better. I also like how so much better the automated rules are to setup and configure. ShipStation also has build-in and pre-intregrated carriers that give you live rate pricing.- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Shipstation for your needs big or small
Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day.
Pros
Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.
Cons
There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.
Reasons for Switching to ShipStation
Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great and positive experience!
Overall it was a great and positive experience with shipstation. I recommend to anyone selling on amazon or eBay.
Pros
Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers.
Cons
Our inventory was never accurate. It stayed a mess and always our weakness.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Can't get it to work to even start and live chat support is really bad
My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere.
This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just ShipStation. Companies need to realize the importance of good support. It can make them or break them.
I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist?
Pros
The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.
Cons
There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great product, other than the shipping rates
We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class.
Pros
Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.
Cons
The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).