--- description: Review of Device42 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Device42 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Device42](/software/232828/device42) # Device42 Canonical: https://www.softwareadvice.co.uk/software/232828/device42 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/232828/device42?page=2) > Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations. > > Verdict: Rated **4.8/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 90 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Configuration Tools Software](https://www.softwareadvice.co.uk/directory/4653/configuration-management/software) - [IT Documentation Software](https://www.softwareadvice.co.uk/directory/4607/it-documentation/software) - [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software) - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Alternatives 1. 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[Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.6/5 (803 reviews) ## Reviews ### "Device42 give you great insights and control over your infrastruccture." — 5.0/5 > **Geraldo** | *28 September 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set-up and get up-and-running in days with a close-to-perfect coverage > > **Cons**: It can be overwhelming for some folks, but the customer success team is great in covering that. > > From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. ----- ### "Asset discovery eliminated a lot of manual inventory work" — 5.0/5 > **Sakshi** | *29 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Keeping our infrastructure inventory updated used to be a continuous manual effort. Device42 automated most of that work by discovering hardware, software, virtual machines, and cloud resources without constant intervention. The amount of time we saved on inventory maintenance was noticeable almost immediately. > > **Cons**: Automatic discovery is powerful, but it occasionally identifies assets or connections that aren’t relevant to our environment. Having more granular filtering options would reduce the amount of cleanup needed after discovery. ----- ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- ### "reliable CMDB that brought consistency to our IT operations" — 4.0/5 > **Mitali** | *2 July 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated. Having a trustworthy source of infrastructure information improved incident investigations, change planning, and internal audits, reducing the time spent validating data manually. > > **Cons**: The platform offers extensive CMDB capabilities, but organizations without a well-defined asset management process may need additional time to establish governance before they see the full value of the solution. ----- ### "Dependency mapping made infrastructure changes much less risky" — 4.0/5 > **Utkarsha** | *29 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Before making server changes or migrations, we often spent hours identifying which applications might be affected. Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities. > > **Cons**: The dependency information is extremely detailed, but interpreting complex relationships takes time when you’re new to the platform. Better visualization for large environments would make impact analysis even easier. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/232828/device42?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/232828/device42) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data