About Kareo Clinical

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more. Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software. Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.
Kareo Clinical Software - Agenda
Kareo Clinical Software - Calendar
Kareo Clinical Software - Insurance collections
Kareo Clinical Software - Lab results
Kareo Clinical Software - Patient chart
Kareo Clinical Software - Encounter note
Kareo Clinical video
Kareo Clinical Software - Agenda - thumbnail
Kareo Clinical Software - Calendar - thumbnail
Kareo Clinical Software - Insurance collections - thumbnail
Kareo Clinical Software - Lab results - thumbnail
Kareo Clinical Software - Patient chart - thumbnail

Kareo Clinical pricing

Kareo Clinical does not have a free version. Kareo Clinical paid version starts at US$125.00.

Starting Price:
US$125.00
Pricing Details:
Please contact Kareo for full pricing details.
Free Version:
No
Free trial:
N/A

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Kareo Clinical Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 349 View all reviews
Cynthia M.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/02/2020

#1 User-Friendly EHR Ever Used!

In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Pros

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Cons

I would like to be able to attach documents to the internal email system when communicating with patients.

Sloan S.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2021

Kareo Clinical

Overall, our practice has had a pleasant experience. Other than some minor things that could use improvements we are satisfied. We can see that Kareo is working on improvements as they update us monthly.

Pros

The software is user friendly. It has been easy for new hires to pick up and all staff in our facility including providers feel it is easy to use. They have made many daily features easily accessible such as ordering labs, sending referrals, sending msgs to patients, and scheduling. They give you updates on any new features added including links to videos on how to use new features. Issues have been minimal but when I do have issues customer support is always more than helpful, and the wait time to talk to a human on the phone is never that long. Overall best software I have had the opportunity to use in my career.

Cons

The referral loop system could use some upgrading in my opinion. Erx requests section has become a chore. For example, one patient will have 6 medications, and I have to click on each one and deny/approve each one individually, I would like to have the option to select multiple medications for one patient and select the response and submit. Especially when denying the medications, if I am denying one I am denying all, it is time consuming to go through each one. Also, the denial reason section is limited. I wish I could click "other" and have a section to type my response. It is almost always the scenario where the pharmacy is trying to refill and old Rx and a new escript was sent in that they are over looking. I would like to be able to leave a msg for them with the denial. Another minor issue is that when we are gathering patients history we have the option in the chart sections "social history, & medical history" to add "custom items" this section you can add but not delete items.

Alternatives Considered

Practice Fusion, Praxis EMR and CollaborateMD

Reasons for Choosing Kareo Clinical

We had significant issues working with these platforms. The front office program worked as intended but did not have a lot of convenience features such as referrals, msging patients easily, etc. Back office was a mess, the platform was always having technical issues, tech support was like two persons on the east coast who you would have to leave a vmail for every time and wait on them to call you back. The features for the providers to orders labs and most routine clinical tasks were missing from this platform all together.

Switched From

CollaborateMD

Reasons for Switching to Kareo Clinical

Mostly because a colleague in similar practice showed us the ease of use. But really the ease of use and how simple it seemed to make things for that persons practice was the main reason.
Robert G.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
2

1
Reviewed on 10/12/2021

Kareo

Its clearly not very customizable. We gave up on templates. Every week after an update, there is a crash, slowdown, or some other problem. None of my suggestions, and there are plenty were ever responded to or implemented.

Pros

Its an easy to learn software. This is its only pro.

Cons

While its easy to learn, its very buggy and many modules do not work properly. The escribe prescription module only allows 1 scheduled medication at a time to be sent to EPCS, each time requiring a passphrase and code to be entered. Additionally, you need to leave the chart completely and go back in to do the next script otherwise EPCS will still have the last script written and give you an error. Third, each scheduled medication MUST be rewritten from scratch all the details. Kareo doesn't remember that you have 2 scheduled medications and puts one in discontinued medication. Some notes don't get recognized as finished and signed. There is no way to modify a superbill once you click send. Only 4 diagnoses are allowed per superbill. Notes occasionally disappear. Kareo seems to be particularly fond of procedure notes. Patient notifications are fixed to the way kareo likes it. While kareo includes a review management system, you have to use their one form and there is no option of your own, so best to use third party. The missed encounter system is crap. It should distinguish and list if no note or superbill but has appointment, has note signed but no superbill, etc. You only get open note if you started a note but didn't sign off on it.

Julie M.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 14/09/2021

Great for 1st time EMR users

Overall it has worked well for our smaller company. We are still finding beneficial shortcuts in the system making our workload easier.

Pros

Kareo makes it easy to navigate through the system from start to finish

Cons

Sending medical records out, I wish there was an option to insert a date range.

Alternatives Considered

AnyDesk

Reasons for Choosing Kareo Clinical

Total MD was what our billing company used, they had no knowledge of the EMR side of the product, so we just started researching and decided on Kareo

Switched From

TotalMD

Reasons for Switching to Kareo Clinical

The easy of Kareo and the support
Debbie M.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 04/05/2021

Kareo Review

The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated.

Pros

Scheduling, Billing and ease of use with the EMR system (except for one issue).

Cons

Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal.

Alternatives Considered

Sevocity

Reasons for Switching to Kareo Clinical

Our billing company uses Kareo Billing and they suggested it. We would have only stayed with Kareo if it didn't have the restrictions with prescribing pain medication as we were impressed with the ease of use and having all in one system (Scheduling, EMR and Billing) was very helpful.

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