--- description: Review of Calabrio ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Calabrio ONE | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Calabrio ONE](/software/231268/calabrio-one-suite) # Calabrio ONE Canonical: https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite?page=2) > Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience. > > Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 263 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Calabrio - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$295.00 - **Pricing model**: Flat Rate - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Attendance Management - Audio Capture - Automatic Transcription - Blended Call Centre - CRM - Call Disposition - Call List Management - Call Monitoring - Call Recording ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) - [Quality Management Software](https://www.softwareadvice.co.uk/directory/420/quality-management-software/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Calabrio is amazing\!" — 5.0/5 > **Nick** | *20 May 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure\! > > **Cons**: I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue. ----- ### "Calabrio ONE is awesome" — 5.0/5 > **Lilly** | *20 May 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that we can move segments of our schedule around on our own, which leads to better adherence. > > **Cons**: So far, I haven't found anything to dislike about it. > > I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet. ----- ### "Calabrio for your contact center needs" — 5.0/5 > **Verified Reviewer** | *14 March 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function > > **Cons**: Missing a screen recording error report/alert > > Overall, easy use and understanding of various applications. ----- ### "Calabrio Usage" — 5.0/5 > **John Vergel** | *20 May 2024* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Easy to know what and when would be the next account activity since there is a pop up notification. > > **Cons**: It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day. > > Overall, great to use and user friendly ----- ### "Customer service" — 5.0/5 > **Hassan** | *5 June 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Unified, easy WFM/QM, AI analytics, strong support \& integrations as it helps with literally everything regarding the RTM and scheduling > > **Cons**: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better. > > Good Experience, helpful product one of a must have products in our business. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data