---
description: Review of Calabrio ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Calabrio ONE | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Calabrio ONE](/software/231268/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.

Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Centre
- CRM
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software)
- [Quality Management Software](https://www.softwareadvice.co.uk/directory/420/quality-management-software/software)
- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)
- [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (881 reviews)
2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (395 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (325 reviews)
4. [Readymode](https://www.softwareadvice.co.uk/software/171343/Readymode) — 4.6/5 (143 reviews)
5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1786 reviews)

## Reviews

### "Calabrio for your contact center needs" — 5.0/5

> **Verified Reviewer** | *14 March 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use for all user roles: agents, leaders, administrators
Accurate planning functionality
Screen and call recording function
> 
> **Cons**: Missing a screen recording error report/alert
> 
> Overall, easy use and understanding of various applications.

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### "Calabrio ONE is awesome" — 5.0/5

> **Lilly** | *20 May 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.
> 
> **Cons**: So far, I haven't found anything to dislike about it.
> 
> I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.

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### "Calabrio" — 5.0/5

> **Debbie** | *7 January 2020* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings.
> 
> **Cons**: When trying to search for calls with a phone number I usually have trouble trying to find the calls that way.
> 
> We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the

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### "All around great\!" — 5.0/5

> **Verified Reviewer** | *7 November 2019* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Versatility\! this tool is so easy to use, and we can use it on all of our lines of business.
> 
> **Cons**: some search features I wish were more flexible.
> 
> the streamlining of the scheduling and quality management process,  has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams.

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### "We Love Calabrio and everything it has to offer\!" — 5.0/5

> **Brian** | *29 April 2020* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: We currently have the full suite. WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
> 
> **Cons**: We love everything about it. There is nothing that we don’t like about the product.
> 
> The experience has been great since day 1.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/> |
| en-AU | <https://www.softwareadvice.com.au/software/231268/calabrio-one-suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite> |
| en-IE | <https://www.softwareadvice.ie/software/231268/calabrio-one-suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite> |

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