---
description: Review of Ozmo Omnichannel Support Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ozmo Omnichannel Support Platform | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Ozmo Omnichannel Support Platform](/software/229960/ozmo-for-agents)

# Ozmo Omnichannel Support Platform

Canonical: https://www.softwareadvice.co.uk/software/229960/ozmo-for-agents

> Ozmo’s support platform offers all of the tools and more that an omnichannel support platform can offer. In its single source platform, Ozmo offers complete agent assistance, self support and service adoption solutions to solve customers’ technology needs successfully at any time in any channel.

No devices? No problem. When support teams have digital representations of devices and apps, agents are able to navigate through interactions easily without the need for physical devices. Ozmo’s library includes thousands of virtual apps and devices across a variety of sectors ranging from routers and modems to tablets to VoIP phones. These devices cover a range from a multitude of industries including mobile operators, smart device manufacturers, broadband providers and more.

Ozmo’s founding purpose is to answer every tech support question without human intervention. Through our comprehensive, interactive and personalized experiences, Ozmo supports over 25 million customer service interactions each year. Our platform helps save our customers tens of millions of dollars in annual expenses. 

Keeping up with the pace of change during this time is necessary to efficiently and effectively guide customers through their support interactions. Ozmo’s support tools are consistently updated to emulate the newest software and hardware updates on every device or app available in its library.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ozmo

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Canada, United States

## Features

- API
- Alerts/Escalation
- Call Centre Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Very impressive tool that is extremely easy to use" — 5.0/5

> **Michael** | *26 August 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: The portals we have to provide assistance to both our customer base and to our frontline support staff. We have the ability to quickly copy tutorial links and/or send email links to customers that allow full access to the online device library. Another positive is the vast amount of devices that are included for our monthly fee, we rarely come across a device that is not available.
> 
> **Cons**: Not really had any bad experiences with the software. Its extremely useful and very intuitive.
> 
> My team has been very pleased with Ozmo.  With having to move to a remote workforce around 18 months ago, Ozmo has been extremely vital in the success of my teams being able to provide top notch device support for our customer base. Ozmo has allowed support staff to have a vast number of devices at their disposal both quickly and easily making huge impact to efficiency gains all while allowing our staff to stay safe and healthy by working remote.

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### "A wealth of information at your finger tips." — 5.0/5

> **Connie** | *2 September 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: This platform is an important tool for our Customer Support team.  It allows them to have the majority of our devices at their finger tips and they can easily assist a subscriber with features, functions and even troubleshooting steps.  It's simple to use and Ozmo is continually adding enhancements that makes the tool that much more valuable.  Additionally, the Ozmo team is outstanding and handles items, big or small, in a friendly, professional \& efficient manner.
> 
> **Cons**: After giving it some thought, I'm unable to come up with any cons for this platform.  It's been a positive experience from the beginning.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/229960/ozmo-for-agents)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/ozmo-for-agents-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/229960/ozmo-for-agents> |
| en-GB | <https://www.softwareadvice.co.uk/software/229960/ozmo-for-agents> |
| en-IE | <https://www.softwareadvice.ie/software/229960/ozmo-for-agents> |
| en-NZ | <https://www.softwareadvice.co.nz/software/229960/ozmo-for-agents> |

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