--- description: Review of ViaSay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ViaSay | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [ViaSay](/software/228469/mindsay) # ViaSay Canonical: https://www.softwareadvice.co.uk/software/228469/mindsay > ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automation. Our chatbots are pre-trained using 100,000s of industry-specific conversations so they can answer your most frequently asked questions from day 1. Our platform allows business teams (not just tech people) to manage and handle an entire bot project from beginning to end, allowing companies to be agile and scale quickly. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ViaSay - **Founded**: 2016 ## Commercial Context - **Starting Price**: €2,000.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Mindsay's pricing model is designed to reduce your total cost of ownership. We meet your business where you are today and evolve with you as you grow. Whether you're a start-up, scale-up, mid-size company, enterprise, or tech/services company, we have a pricing model designed for you. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Armenian, Bangla, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Fijian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Mongolian, Nepali, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Tibetan, Tongan, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh - **Available Countries**: France ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Appointment Management - Autoresponders - Business Process Automation - CRM - Call Centre Management - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - Customer Service Analytics - Customisable Branding - Data Import/Export ## Integrations (7 total) - GENESYS - Genesys Cloud CX - Intercom - Meta for Business - Salesforce.org Nonprofit Cloud - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Ada](https://www.softwareadvice.co.uk/software/171805/ada) — 4.7/5 (15 reviews) 2. [Botmaker](https://www.softwareadvice.co.uk/software/340149/botmaker) — 5.0/5 (1 reviews) 3. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews) 4. [Enterprise Bot](https://www.softwareadvice.co.uk/software/338815/chatbot2go) — 4.5/5 (10 reviews) 5. [Kenyt AI Agents](https://www.softwareadvice.co.uk/software/242961/kenyt-ai) — 4.5/5 (67 reviews) ## Reviews ### "Excellent product, awesome team and customer service" — 5.0/5 > **Flavie** | *2 June 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: - The platform is super user-friendly and easy to use (doesn't require specific IT knowledge), which enables the clients to be independent (i.e. complete freedom to modify the content, add or remove CTA, create new bot answers...) - The ability to monitor performance: thanks to tracking and analytics tools, the clients can follow CSAT/NPS and other KPIs and even target specific answers, which is very useful when releasing a new scenario or to improve existing ones. - A major advantage: the bot can easily be connected to CRM and other databases, which enables real time data check. This feature is what makes the bot particularly helpful to our customer service team. - The ability to manage the bot 4 different languages. - Team spirit: people at Mindsay are skilled, pleasant to work with and always here for their clients. They understand the needs quickly, offer solutions and work well and quick. > > **Cons**: - A bit more layout options would be great (i.e. possibility to use bold/colours etc. in the text displayed by the bot) and other minor UX improvements - Managing NLP used to be difficult but thanks to recent improvements it is much easier now for clients to it themselves Overall the Mindsay team is very open and do take into consideration client feedback in order to improve their product. ----- ### "A Game Changer" — 5.0/5 > **Jason** | *12 May 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The ease of use for someone with no technical ability is great. The system to build the flow of conversations is easy to use and provides clarity throughout. > > **Cons**: Slightly slow to run, it can have delays when loading in some cases > > Fantastic experience so far. It’s early days but Their team has fantastic internal communication and it reflects in their ability to provide a great service with time framed targets being met with. ----- ### "the best multilingual platform, easy content management" — 5.0/5 > **Céline** | *5 May 2021* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Easy to manage different languages implementation between website and CRM the ongoing changes on the platform enable clients to be more independent in the content management super reactive team, open to feedback and new functionalities > > **Cons**: some UX improvments could still be done, but the team is very open to client's feedback and has already developed new functionnalities that are really helpful > > The chatbot enables us to help clients in 4 languages, either in redirecting the clients to our websites content, create cases (linked to our CRM) or manage a live chat with agents ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/228469/mindsay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data