CAKE POS

Pros

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden]
, as he is very knowledgeable about your products and software.

Cons

Overall functionality is great. Customer service could use some work in areas.

Pros

I like the reporting functionality and the ease of use of the system.

Cons

The network setup. The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. I also do not think it is good business for CAKE to not have any local support. A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment.

Alternatives Considered

Reasons for Choosing CAKE POS

Reasons for Switching to CAKE POS

Pros

So incredibly helpful and followed up! Extremely patient

Cons

I hate that I am not able to make the cash out or cash in slips longer.
I also don't like the fact that I can't separate when I do reports comparing Mondays through the year versus like say Sundays through the year I want to be able to compare days

Alternatives Considered

Reasons for Choosing CAKE POS

Switched From

Reasons for Switching to CAKE POS

Pros

There is nothing to like about this POS. Received a brand new system and it didnt even have the software installed that it needed to operate amd tech support could not log in remotely tonfix the issue because of the missing software.

Cons

ALL OF IT. The equipment was faulty when received and the company couldnt fix it.

Pros

Support! It is a certainty that things will go wrong! In these times, support needs to be open, listen, be flexible, have good logical thought process, and get us to goal quickly. The performance of the cake support team is awesome! Thank you!

Cons

The doordash integration is a bit clunky. Really need the ability to set pricing specifically for DoorDash and different than the Cake Online ordering(compassionless). I hear it is coming, and can't wait!

Pros

I really like being able to input items on the POS.And not having to use my laptop every time I want to run a special or change a price.I really like that you can actually call customer service when you need help and someone actually answers quickly!

Cons

There is much I don’t like about the POS.

Pros

Ease of use, the customer service is phenomenal and low cost.

Cons

Google doesn't allow me to setup my order link. It kicks it out saying we're closed or unable to accept orders.

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

The onboarding process with [sensitive content hidden] and [sensitive content hidden] was easy.

Cons

There is no Happy hour button that will automatically turn on and off.

Alternatives Considered

Reasons for Choosing CAKE POS

Switched From

Reasons for Switching to CAKE POS

Pros

customer service. Worked with [sensitive content hidden] today and he answered me quickly and accurately

Cons

nothing, really. They do a great job!

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

It has everything needed to run a successful restaurant

Cons

m

Pros

Ease of use, ease of configuration, affordable

Cons

Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!

Pros

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

Cons

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

Alternatives Considered

Reasons for Choosing CAKE POS

Switched From

Pros

Helpful and polite staff, always there to answer questions.

Cons

Setting up the orders pad and credit card payment system.

Pros

Cake help me manage my food cost. I check it weekly.

Cons

Nothing, if you want me to write something bad I could

Pros

Customer Service- [sensitive content hidden] is the best, give him a raise

Cons

all good can't think of a reason right now

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

Ease of use. Ability to access admin features directly from the terminal ( i used to have to go to the main computer to do anything on our old system. stock counts are nice and easy to use.

Cons

a handful of tiny things that annoy me, but nothing major or worth even bringing up here.

Pros

I like that it is easy to use! The staff understand how to use it as well. The IT are always ready to help!

Cons

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Pros

Options & Functunality make this POS a nice engine for our restaraunt.

Cons

I think because of the many options and functions, it is difficult to just "dive in"

Pros

i like the fact that the merchants has full control of the pos and other cake products

Cons

there is alwys updates that affects the customer daily process

Pros

Reports for the week and day. I use them daily.

Cons

Programming it and it was full of effect on all of us.

Pros

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.

Cons

Alright after 2+ years of using Cake here it is for you guys.

1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.

Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.

Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.

As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.

Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.

Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.

Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Pros

We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Cons

I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Pros

Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.

Cons

I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.

Pros

Extremely user friendly. Easy to change user permissions, access reports, and update menu from system, back office, and from any computer or mobile device even offsite. Reporting is clear and easy to use as well.

Cons

No major issues. Easy to access reports- could have added features to make it easier, such as the payroll hourly reporting feature- it would be better if it had an option to click the employee name to see all of the daily hours listed for each instead of having only the timesheets function to see the list. Also, on the item sales- listing the add-ons or upcharges for side options would be extremely helpful- could be a drop down similar to the categories. Otherwise, reporting is great and as easy to use as the rest of the system functions.

Pros

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.