About Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT pricing
Blackbaud Raiser's Edge NXT does not have a free version.
Alternatives to Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT Reviews for UK Users
Feature rating
- Industry: Fund-Raising
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great Tool with Great Potential
Pros
The ease of use of the webview for frontline fundraisers is one of the best things for our team.
Cons
Response to customer service requests can be spotty, at best.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good and robust software!
Very good.
Pros
Integration with onsite systems made it easy to use.
Cons
Hard to train other users on how to use with our systems.
Alternatives Considered
CoupaReasons for Choosing Blackbaud Raiser's Edge NXT
Cost.Reasons for Switching to Blackbaud Raiser's Edge NXT
Ease of use.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST
With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out.
Pros
It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge.
Cons
As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud keeps promising that future updates will contain familiar functions. In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Expensive but worth it for any CRM needs
We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.
Pros
Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.
Cons
Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Lackluster experience for Raiser's Edge NXT
I feel like most of their products do not live up to expectations or maybe ours are not used at the best of abilities and how they were set up. i'm disappointed in Blackbaud products overall.
Pros
It's an easy to use product that is definitely easy on the eyes. It provides good data.
Cons
It could be that it's user error for our database services, but the outputs are not as advanced as I thought they would be for a product that's supposed to be what "everyone" uses. Spouses need to be linked - you should have that option in Actions as well to "update" to the partner as well if you enter in a contact report.I want to get training through Blackbaud University but you have to pay to learn anything. BOO. :(
