--- description: Review of BOSS811 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSS811 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [BOSS811](/software/221683/boss811) # BOSS811 Canonical: https://www.softwareadvice.co.uk/software/221683/boss811 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/221683/boss811?page=2) > BOSS Solutions delivers cloud-based software platforms that help organizations streamline utility damage prevention, excavation response, field locating operations, and service management processes. With decades of experience supporting utilities, municipalities, contract locating firms, and infrastructure operators, BOSS Solutions provides purpose-built technology designed to improve operational efficiency, regulatory compliance, and public safety. The BOSS Solutions damage prevention portfolio includes BOSS811 and BOSSDig, a unified suite that supports the full lifecycle of 811 ticket management, locate operations, asset protection, and excavation risk mitigation. BOSS811 is an enterprise-grade 811 ticket management software platform designed for organizations handling high volumes of one call tickets and excavation requests. It enables utilities and locating organizations to automate and optimize the end-to-end ticket workflow, from ticket intake and assignment through locate completion, documentation, reporting, and compliance tracking. As a centralized one call ticket management software solution, BOSS811 improves visibility into ticket status, workload distribution, response times, and operational performance. It supports automated ticket routing, SLA monitoring, escalation workflows, workload balancing, and audit trails, helping organizations maintain compliance with state and regional damage prevention requirements. The platform also delivers advanced reporting and analytics capabilities, enabling managers to track trends, measure productivity, monitor ticket volumes, and evaluate performance across teams and service areas. Configurable dashboards provide insights into locate completion rates, response times, risk indicators, and compliance metrics. BOSS811 integrates with GIS systems, mapping applications, asset databases, and communication tools to create a unified environment for managing excavation requests and protecting critical infrastructure. By connecting dispatchers, supervisors, office staff, and field locators within a single system, organizations can improve coordination and accelerate response times. BOSSDig extends these capabilities into the field as a modern utility locate software solution designed for mobile-first operations. It provides field locators, technicians, and contractors with real-time access to ticket data, facility maps, asset information, and assigned work from any location. With BOSSDig, field teams can receive assignments, update ticket statuses, document locate activities, capture photos, record notes, and complete work directly from mobile devices. The platform replaces paper-based processes while improving communication and data accuracy between field and office teams. GIS and mapping tools enable locators to visualize infrastructure assets, excavation zones, and ticket boundaries in real time. Mobile workflows support efficient navigation, workload prioritization, and consistent documentation of completed work. Together, BOSS811 and BOSSDig form a comprehensive damage prevention software ecosystem that connects ticket intake, dispatch, field operations, compliance management, and reporting. Organizations can manage the entire locate lifecycle within a single platform while maintaining end-to-end operational visibility. Key capabilities include 811 ticket management software, one call ticket management software, utility locate software, field locate software, GIS integration, compliance tracking, audit trails, SLA monitoring, escalation workflows, automated notifications, real-time dashboards, performance analytics, AI-powered risk scoring, facility mapping, investigation management, and workflow automation. With BOSS811 and BOSSDig, organizations gain a unified platform for 811 ticket management, utility locating, field operations, compliance oversight, and infrastructure protection—helping teams improve efficiency while protecting critical assets and public safety. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Per User - **Pricing Details**: BOSS811 offers free personalized demo to users after which they sign up on one of 2 pricing tiers Professional that covers up to 20 users and Enterprise that covers unlimited users. The Enterprise plan (most popular) comes with all of the features of the Professional plan and has a whole range of additional features. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3D Imaging - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audit Management - Audit Trail - Auditing - Collaboration Tools - Color Codes/Icons - Compliance Management - Configurable Workflow - Customisable Forms - Customisable Reports - Customizable Fields - Data Analysis Tools - Data Capture and Transfer ## Integrations (2 total) - ArcGIS - Google Maps ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) ## Related Categories - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) - [GIS Software](https://www.softwareadvice.co.uk/directory/3501/gis/software) - [Utility Management System](https://www.softwareadvice.co.uk/directory/4254/utility-management/software) - [Oil and Gas Software](https://www.softwareadvice.co.uk/directory/296/energy-software/software) - [Public Works Software](https://www.softwareadvice.co.uk/directory/4176/public-works/software) ## Alternatives 1. 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While Boss811 is not the least expensive option, the product \& service they provide is well worth the investment. The lowest bidder is not always the best option. Just ask the astronauts on the Space Shuttle Challenger\! > > In a word, OUTSTANDING\! When Miss Dig changed web platforms, our old ticket management software would not and could not keep up to deliver tickets in a timely fashion. Boss811 had us up and running a trial version in a couple of days while the old software was still dead in the water. After a week, we decided to made the switch and were on board \& running smoothly\! The dashboard interface is easily tailored so each team member can customize it to their preferences. We locate utilities in the City \& 9 surrounding municipalities so reports were a hassle in the past. Boss811 has customized our reporting to make our workflow seamless \& instantaneous. ----- ### "one of the BEST ticket managers I have ever used\!\!\!" — 5.0/5 > **Tod** | *28 June 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The System is straightforward to use; it has all the tabs you need to organize your daily work. You couldn't ask for much more. > > **Cons**: I don't know, maybe needs something to help with mapping the tickets, or something to prioritize tickets when they are all in the same area. > > I have had a great experience with the system, from helping to set it up with the City of Savannah to using it daily. the program and the team behind it are top-notch. ----- ### "A step in the right direction" — 3.0/5 > **James** | *20 November 2024* | Oil & Energy | Recommendation rating: 6.0/10 > > **Pros**: It was nice to no longer be dependent on fax machines, land line service, or fax internet services. > > **Cons**: While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually. > > Good. Eliminated recurring charges for landlines, fax machine and supplies. ----- ### "Lots of Search Features" — 5.0/5 > **Zachary** | *28 October 2025* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. > > **Cons**: The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. > > My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. ----- ### "BOSS811 is a No-Brainer" — 5.0/5 > **Fred** | *26 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change\! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this. > > **Cons**: I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits. > > I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/221683/boss811?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/221683/boss811) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data