--- description: Review of BOSS811 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSS811 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [BOSS811](/software/221683/boss811) # BOSS811 Canonical: https://www.softwareadvice.co.uk/software/221683/boss811 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/221683/boss811?page=2) > BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets. Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites. BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Per User - **Pricing Details**: BOSS811 offers free personalized demo to users after which they sign up on one of 2 pricing tiers Professional that covers up to 20 users and Enterprise that covers unlimited users. The Enterprise plan (most popular) comes with all of the features of the Professional plan and has a whole range of additional features. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3D Imaging - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audit Management - Audit Trail - Auditing - Collaboration Tools - Color Codes/Icons - Compliance Management - Configurable Workflow - Customisable Forms - Customisable Reports - Customizable Fields - Data Analysis Tools - Data Capture and Transfer ## Integrations (2 total) - ArcGIS - Google Maps ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) ## Related Categories - [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software) - [GIS Software](https://www.softwareadvice.co.uk/directory/3501/gis/software) - [Utility Management System](https://www.softwareadvice.co.uk/directory/4254/utility-management/software) - [Oil and Gas Software](https://www.softwareadvice.co.uk/directory/296/energy-software/software) - [Public Works Software](https://www.softwareadvice.co.uk/directory/4176/public-works/software) ## Alternatives 1. [TrueContext](https://www.softwareadvice.co.uk/software/153214/prontoforms) — 4.6/5 (331 reviews) 2. [OpenGov Enterprise Asset Management](https://www.softwareadvice.co.uk/software/228868/cartegraph) — 4.6/5 (28 reviews) 3. [Fieldshare](https://www.softwareadvice.co.uk/software/366805/fieldshare) — 4.4/5 (13 reviews) 4. [OnePlace](https://www.softwareadvice.co.uk/software/242877/oneplace) (0 reviews) 5. [Citywide GIS](https://www.softwareadvice.co.uk/software/421310/citywide-gis) (0 reviews) ## Reviews ### "The lowest bidder is not always the best option\!" — 5.0/5 > **Will** | *30 June 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The communication \& customer service is amazing. When I call with a question or an issue (which is rare) an actual person answers the phone. The tech support is always helpful \& resolves any problems quickly \& efficiently. > > **Cons**: Cost. Staying on a budget is challenging for a municipality. While Boss811 is not the least expensive option, the product \& service they provide is well worth the investment. The lowest bidder is not always the best option. Just ask the astronauts on the Space Shuttle Challenger\! > > In a word, OUTSTANDING\! When Miss Dig changed web platforms, our old ticket management software would not and could not keep up to deliver tickets in a timely fashion. Boss811 had us up and running a trial version in a couple of days while the old software was still dead in the water. After a week, we decided to made the switch and were on board \& running smoothly\! The dashboard interface is easily tailored so each team member can customize it to their preferences. We locate utilities in the City \& 9 surrounding municipalities so reports were a hassle in the past. Boss811 has customized our reporting to make our workflow seamless \& instantaneous. ----- ### "one of the BEST ticket managers I have ever used\!\!\!" — 5.0/5 > **Tod** | *28 June 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The System is straightforward to use; it has all the tabs you need to organize your daily work. You couldn't ask for much more. > > **Cons**: I don't know, maybe needs something to help with mapping the tickets, or something to prioritize tickets when they are all in the same area. > > I have had a great experience with the system, from helping to set it up with the City of Savannah to using it daily. the program and the team behind it are top-notch. ----- ### "A step in the right direction" — 3.0/5 > **James** | *20 November 2024* | Oil & Energy | Recommendation rating: 6.0/10 > > **Pros**: It was nice to no longer be dependent on fax machines, land line service, or fax internet services. > > **Cons**: While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually. > > Good. Eliminated recurring charges for landlines, fax machine and supplies. ----- ### "Lots of Search Features" — 5.0/5 > **Zachary** | *28 October 2025* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. > > **Cons**: The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. > > My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. ----- ### "BOSS811 is a No-Brainer" — 5.0/5 > **Fred** | *26 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change\! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this. > > **Cons**: I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits. > > I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/221683/boss811?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/221683/boss811) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data