HubSpot Sales Hub has a free version and offers a free trial. HubSpot Sales Hub paid version starts at US$50.00/month.
- Industry: Market Research
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
Wish we had started using Hubspot earlier
I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results.
1) Grows with you
Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases.
2) Easy sequences & follow-up
The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me.
The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus.
The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.
1) Only community
Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product.
2) Constant changes in pricing & feature lists
I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.
3) The neverending upsell
It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
HubSpot - If you're using another CRM, check this one out
While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.
While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.
Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.
- Industry: Legal Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
Awesome product, absolutely terrible onboarding experience
HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.
Ease of use and automation capabilities.
The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.
- Industry: Renewables & Environment
- Company size: 51-200 Employees
- Used Daily for 1+ year
Simple and Robust CRM
We use Hubspot for multiple things. However, for a CRM system, it's much easier to use and teach than most other CRM systems. I think for sales reps, it's simple enough to use and it's helpful to have the marketing tools partnered with it that are simple.
I personally prefer Hubspot for Sales over marketing any day. For a CRM it's much more user-friendly than that of Salesforce or Sugar. It's easy to connect to your emails to track progress of leads and if you really dive into it, then there's a lot of features to make your overall sales process easier like workflows, segmented lists, etc.
Uploading documents can get lost in deals, contact, or company. If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.
- Industry: Chemicals
- Company size: 2-10 Employees
- Used Daily for Free Trial
For the Free cost it excellent. When business picks up I will buy into the payable version. Not invoicing any one right now. It been over 4 months with NO INCOME!!!
Ease of use and great interface and how it integrates with other software i.e. Freshbooks
Text messaging is a huge part of our business and having to add texting is labor-intensive. When setting a new task. It doesn't create the next step in the sales process