--- description: Review of TimelinesAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TimelinesAI | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [TimelinesAI](/software/219109/timelinesai) # TimelinesAI Canonical: https://www.softwareadvice.co.uk/software/219109/timelinesai Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/219109/timelinesai?page=2) > TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one. ✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread. ✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting. ✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history. ✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service. ✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor delivery/response patterns to improve outreach quality. ✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes. ✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort. ✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration. ✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly. ✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup. Who uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation. What you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth. > > Verdict: Rated **4.6/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 116 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Initech ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: All plans are priced per user seat. Each seat allows one user to connect a single WhatsApp account. If you need to connect multiple WhatsApp accounts at the same time, you’ll need the same number of seats as accounts. Custom plans are available for larger teams under the Business plan. Discounts are offered for annual subscriptions. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Hebrew, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Autoresponders - CRM - Chat/Messaging - Collaboration Tools - Contact Management - Interaction Tracking - Lead Management - Multi-Channel Communication - Personalisation - Real-time Consumer-facing Chat - Reminders - Reporting & Statistics - Segmentation - Third-Party Integrations - Workflow Management ## Integrations (13 total) - ChatGPT - Close - HubSpot CRM - HubSpot Marketing Hub - Make - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - Zoho CRM - Zoho Flow - monday.com AI Work Platform ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4470 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6982 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (607 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.co.uk/software/392397/bigin-by-zoho-crm) — 4.7/5 (738 reviews) ## Reviews ### "Timelines Great" — 5.0/5 > **Felipe** | *6 August 2025* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: easy to use, great integrations and great support. Also works great with CRms like pipedrive and the agents > > **Cons**: the autoreply functions are not very clear to me. I dont understand how set up autoreplies with menus. A little confuse > > great experience, great support. The functions works perfectly for our process and easy to connect with other tools ----- ### "Best App - cant go wrong\!" — 5.0/5 > **Cara** | *19 June 2025* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: ⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Great Value\! I had a fantastic experience with Timelines A. From start to finish, their service was professional, reliable, and efficient. The team was attentive, communicative, and clearly committed to delivering quality results. The pricing was very reasonable for the level of service provided — great value for money. It’s refreshing to work with a business that is not only good at what they do but also honest and easy to deal with. Highly recommend Timelines A to anyone looking for excellent service at a fair price. A great business all around\! > > **Cons**: Nothing - really a seamless and effort app to use. Cant say anything negative about this product. Would highly recommend. ----- ### "Worst service customer" — 1.0/5 > **Mario** | *8 January 2025* | Airlines/Aviation | Recommendation rating: 0.0/10 > > **Pros**: Is a good software, very simple to configurate > > **Cons**: \[sensitive content hidden\], the customer service is horrible. He didnt want to work > > \[sensitive content hidden\] only ask for collaborate, dont work ----- ### "Streamlined WhatsApp Management That Keeps Our Team in Sync" — 5.0/5 > **Daniel** | *15 August 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Easy WhatsApp integration with multiple numbers, intuitive chat management, and smooth CRM syncing. The multi-user access and shared inbox make it simple for our team to stay on top of client conversations in one place. > > **Cons**: Limited native automation options — some workflows still require third-party tools like Make or Zapier. Also, managing multiple WhatsApp accounts could be more seamless without having to juggle browser sessions. > > Overall, TimelinesAI has been a reliable and effective tool for managing multiple WhatsApp numbers across our team. It keeps all client conversations organized in one place, makes it easy to collaborate, and integrates smoothly with our CRM. While some advanced automations require third-party tools, the platform has saved us significant time and improved response speed with clients. ----- ### "Great value for money" — 5.0/5 > **Peter** | *15 August 2025* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, manages group whatsapp, integrates with CRMs. Portal is simple, but does what it needs to do. > > **Cons**: It would be great to highlight the person who answers the client, so that the client knows who is answering. Would be great if they could answer whatsapp calls as well. > > Great, on point. Communication is fast in responding. The look and feel is easy and intuitive, would recommend. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/219109/timelinesai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/219109/timelinesai) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data