--- description: Review of SparkTG VCC Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SparkTG VCC | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [SparkTG VCC](/software/217354/ivr-service) # SparkTG VCC Canonical: https://www.softwareadvice.co.uk/software/217354/ivr-service Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/217354/ivr-service?page=2) > SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports \& call recording functionality. Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns. > > Verdict: Rated **4.7/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 42 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spark TG ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing is extremely competitive and as apt considering product offering - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (9 total) - 360dialog - AutomateCRM - Freshdesk - Gallabox - Kapture CX - LeadSquared - Truecaller - Vtiger CRM - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.softwareadvice.co.uk/software/80310/callhippo) — 4.4/5 (675 reviews) 5. [Google Voice](https://www.softwareadvice.co.uk/software/171496/google-voice) — 4.5/5 (716 reviews) ## Reviews ### "Excellent work SparkTG" — 5.0/5 > **Shwet** | *11 September 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Very efficient and hasslefree services. Also team is very Cooperative. They have very good portal and dashoard design. > > **Cons**: Nothing much to say on this. They supported me greatly from getting the DLT registrations to helping in call planning > > I had a great experience with Spark TG team and they are highly supportive and very efficient in work ----- ### "Good service provided" — 4.0/5 > **abhishek** | *3 June 2024* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity. > > **Cons**: cant think of any ----- ### "Best Option for manage calls" — 5.0/5 > **Rahul** | *9 September 2025* | Airlines/Aviation | Recommendation rating: 5.0/10 > > **Pros**: The platform is highly reliable with clear call quality, easy-to-use interface, and responsive support team. I especially liked the real-time monitoring features and smooth integration options, which made managing communications seamless.” > > **Cons**: Some time connections issues“At times, the dashboard feels slightly complex for new users, and the mobile interface could be more user-friendly. Occasional minor lags during peak hours were also observed. > > Overall, my experience with SparkTG VCC has been very positive. The platform is reliable, delivers clear call quality, and offers excellent monitoring and reporting tools that make operations smooth. The support team has been responsive and helpful whenever needed. While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs ----- ### "Good Product with Great Support" — 5.0/5 > **Sunil** | *17 May 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications > > **Cons**: The reports and analytics can be improved further > > During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience ----- ### "Consistent Performance with Minor Enhancements Needed" — 5.0/5 > **Ritesh** | *9 September 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Its user-friendly dashboard and clear call connectivity, which makes communication very smooth both with Agents and Customers. > > **Cons**: At times the system gets slightly slow and the call directly gets connected to phone even when we are using computer or fails to connect to the phone sometimes when we are logged off, which can affect workflow efficiency.” > > My overall experience with SparkTG VCC has been positive, as it provides a trustworthy and efficient platform for smooth communication and coordination with both agents and customers. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/217354/ivr-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/217354/ivr-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data