--- description: Review of PIMSY Mental Health EHR Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PIMSY Mental Health EHR | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Prescription Writing Software](/directory/3425/prescription-writing/software) > [PIMSY Mental Health EHR](/software/2171/pimsy) # PIMSY Mental Health EHR Canonical: https://www.softwareadvice.co.uk/software/2171/pimsy Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/2171/pimsy?page=2) > Most EHRs were built for primary care and adapted for behavioral health as an afterthought. The workflows feel wrong, compliance features are incomplete, and you spend more time working around the system than using it. PIMSY was built differently. We've been building exclusively for mental health, substance use, and psychiatric practices since 2007. That focus shows in the actual product. Clinical documentation, scheduling, telehealth, ePrescribing, billing, and care coordination work together in one system designed around how behavioral health teams actually operate. No retrofitted workflows, no missing features your specialty actually needs. Ambient Scribe Ambient Scribe records your sessions and generates structured clinical notes when you're ready. Works in-person and via telehealth, fully 42 CFR Part 2 compliant, and nothing goes into the chart until you've reviewed and signed off. The documentation burden that keeps providers working late stops being inevitable. Managed RCM Most EHR vendors sell billing software. PIMSY offers a managed service: certified behavioral health billing specialists who handle your entire revenue cycle inside the same system where your clinical notes live. Claim submission, denial management, follow-up, and posting, all handled for you. The results: 98.1% first-pass acceptance rate, 96% net collection rate, 26-day DSO, against industry averages of 85%, 79%, and 46 days. Full Continuum of Care PIMSY is ONC-Certified and supports behavioral health delivery across the full spectrum. Every plan includes integrated telehealth with HIPAA-compliant video, waiting rooms, and breakout groups. Wiley Treatment Planners are included for evidence-based treatment planning. A client portal with self-scheduling, automated SMS and email reminders, real-time eligibility checks, and authorization management are all built in. For practices with prescribers, ePrescribing is integrated via DrFirst and H2H, with medication tracking and interaction alerts. Residential and MAT programs get eMAR with barcode scanning and audit trails, bed management, and medication inventory tracking. Group therapy is fully supported: multi-facilitator scheduling, group notes, and documentation designed for how group sessions actually run. IOP and PHP programs have dedicated workflow support, not generic workarounds. Compliance PIMSY handles HIPAA, 42 CFR Part 2, and PHIPA/PIPEDA natively. For substance use programs, 42 CFR Part 2 protections are built into the platform architecture, not layered on afterward. PIMSY is ONC-Certified, one of the few behavioral health EHRs with federal certification, which matters for practices with interoperability and compliance requirements. Support US-based support team available Monday through Friday, 8AM to 8PM EST, with a 24/7 emergency line. No offshore handoffs. PIMSY has processed over 11.5 million behavioral health claims totaling $2.1 billion. Thousands of providers rely on PIMSY to serve over one million patients. The product reflects 17 years of building for one specialty, and it shows. > > Verdict: Rated **4.3/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 100 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smoky Mountain Information Systems - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per User - **Pricing Details**: PIMSY EHR is offered in three different price tiers: Prime (starting $99/user/month - includes Messaging, Telehealth, PAISLY AI Note Generator and Wiley Treatment Planner), Professional, and Platinum. Custom pricing based on complexity and need is available for Professional and Platinum. All plans offer training, support, and access to a knowledge base. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Automatic Transcription - Billing & Invoicing - Calendar Management - Cancellation Tracking - Care Plan Management - Case Notes - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Compliance Tracking - Confirmations/Reminders ## Integrations (16 total) - Aegis - Clover - Dr. First - Elevate - Global Payments Integrated - H2H DigitalRx - Jitsi - LabSoft LIMS - Millennium - Paychex Flex - Rize Reviews - SecureVideo - Timeero - Twilio - Waystar ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Prescription Writing Software](https://www.softwareadvice.co.uk/directory/3425/prescription-writing/software) ## Related Categories - [Prescription Writing Software](https://www.softwareadvice.co.uk/directory/3425/prescription-writing/software) - [Certified EHR Software](https://www.softwareadvice.co.uk/directory/350/onc-atcb-certified-emr-software/software) - [Medical Billing Services Software](https://www.softwareadvice.co.uk/directory/3902/medical-billing-services/software) - [Web Based Medical Billing Software](https://www.softwareadvice.co.uk/directory/15/web-based-medical-billing-software/software) - [Mental Health EHR Software](https://www.softwareadvice.co.uk/directory/16/mental-health-emr-billing-software/software) ## Alternatives 1. [Sessions Health](https://www.softwareadvice.co.uk/software/377550/sessions-health) — 4.9/5 (113 reviews) 2. [EHRYourWay](https://www.softwareadvice.co.uk/software/3789/ehryourway) — 4.9/5 (527 reviews) 3. [CounSol.com](https://www.softwareadvice.co.uk/software/33059/counsol) — 4.7/5 (829 reviews) 4. [Valant EHR Suite](https://www.softwareadvice.co.uk/software/1069/valant-psychiatric-emr) — 4.1/5 (333 reviews) 5. [TherapyNotes, LLC](https://www.softwareadvice.co.uk/software/5615/therapynotes) — 4.7/5 (958 reviews) ## Reviews ### "A powerful yet very affordable system geared for behavioral health ." — 4.0/5 > **Andrew** | *6 February 2018* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The software has everything you could want in terms of functionality for an EHR: automated billing, a nice scheduler that clinicians can perform all their tasks from (notes, etc.), an extensive online patient portal, patient reminders, alerts, easy to use catalog of diagnosis codes, custom note templates and surveys. They thought of everything you could want and more and it offers a lot of customization. > > **Cons**: There are some things with the interface I don't like. I would like to see better ability to drag and drop appointments on the calendar. Also, a drop down on the calendar that has a list of all appointments for a patient when you have a specific patient selected would be very helpful rather than having to flip back through the calendar. I feel like some of the Excel based lists where things are stored such as patient documents looks kind of bare bones though some improvements have been made. Most importantly I would like to see PIMSY partner with a clearinghouse and integrate it into the software. This would make billing that much easier. > > It helps us manage our behavioral health practice more efficiently. We are able to have a fully fledged EHR with a lot of features and a pretty nice interface at an affordable price. ----- ### "PIMSY A New Way to Work" — 5.0/5 > **Alice** | *8 May 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: The fact that we can get new claim formats developed quickly when payers change their requirements. The easy way you can align the system to your processes and keep the ones you feel comfortable with. > > **Cons**: It is not easy to develop security levels when you have multiple colleagues that use the system, and need information from all areas to do their jobs. This security lack of clarity, makes it easy for colleagues to change formats without taking account who else will be affected by the changes being made. > > It has been positive. Our goal was to be a paperless office, and we are almost there. Thanks\!\! ----- ### "Pimsy Rocks\!" — 5.0/5 > **tana** | *7 May 2017* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Ease of use--tons of functions--and the best ever customer support\! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise > > Customer rep is amazing--she is always available to us--it feels like she is part of our team\! ----- ### "PIMSY's support is incredible\!" — 5.0/5 > **Allie** | *5 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: PIMSY works perfectly for our mid-sized agency (providing about 10,000 counseling sessions annually). As our needs change through the years, PIMSY's team continues to help us adapt our utilization of features to further streamline our processes. There is so much more available that we've yet to tap into, so I look forward to continuing to grow with PIMSY. > > **Cons**: Simply the fact that I haven't had enough time to implement all that it has to offer\! > > PIMSY's support teams are incredibly responsive, knowledgeable, and quick to resolve and questions or needs that arise. ----- ### "Pimsy review, a user friendly platform with outstanding customer service" — 4.0/5 > **Jihan** | *17 September 2020* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Pimsy has been great for our company as we have been able to build custom documents that fit the needs of our clients. We enjoy being able to be power users and manage all of our employees and easily assist them when they are in need of help. We like being able to be mobil in the commumity while using pimsy portal. When working with clients it has increase productivity as employees are easily able to access documents they need during sessions or care coordination meetings. They layout of PIMSY has been user friendly and employees have been able to easily navigate the system. > > **Cons**: PIMSY freezes quite often, there have been glitches that development has not yet been able to fix, but they have tried hard to help us. We are on the professional platform, which is nice but PIMSY continually reminds that we could have the Platnium, but we just can not afford it. The portal is hard to navigate and employees are not always able to capture signatures. > > WE LOVE THE PIMSY TEAM\!\!\! We have had great customer service and though we have had some difficulites with launching (do to maine care) the PIMSY team was so supportive and helpful. \[SENSITIVE CONTENT HIDDEN\] has been able to meet with us multiple times a week, through meetings and emails and she has helped us to build and customize the system to our needs\! \[SENSITIVE CONTENT HIDDEN\] IS A SUPERSTAR, Thank you \[SENSITIVE CONTENT HIDDEN\]\!\! \[SENSITIVE CONTENT HIDDEN\] have also been instrumental in our PIMSY journey. We have learned so much from this team, it makes PIMSY so much easier to navigate when you fully comprehend all aspects of the platform. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/2171/pimsy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/2171/pimsy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data