--- description: Review of ilert Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ilert | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [ilert](/software/214489/ilert) # ilert Canonical: https://www.softwareadvice.co.uk/software/214489/ilert Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/214489/ilert?page=2) > ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations. > > Verdict: Rated **4.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 64 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: iLert - **Location**: Köln, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: €0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ilert is offered across four pricing plans, outlined below. A free trial is available. • Free: €0 per user per month (up to 5 users). • Professional: €19 per user per month billed annually and €24 per user per month billed monthly. • Scale: €39 per user per month billed annually and €49 per user per month billed monthly. • Enterprise: Contact ilert directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 67 more ## Features - API - Activity Dashboard - Alerts/Notifications - Automated Scheduling - Availability Management - Calendar Management - Calendar Sync - Communications Management - Customisable Templates - Drag & Drop - Email Alerts - Employee Management - Event Logs - Group Scheduling - IT Incident Management - Incident Reporting - Issue Management - Maintenance Scheduling - Mobile Access - Mobile Alerts ## Integrations (65 total) - AWS Budgets - AWS Lambda - AWS Personal Health Dashboard - Amazon CloudWatch - Amazon SES - AppDynamics - AppSignal - Autotask PSA - Auvik - Catchpoint - Checkly - Checkmk - Cisco Meraki - Cloudflare - Cortex XSOAR ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software) ## Related Categories - [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) - [Calendaring Software](https://www.softwareadvice.co.uk/directory/4657/calendar-app/software) ## Alternatives 1. 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[PagerDuty](https://www.softwareadvice.co.uk/software/143953/pagerduty) — 4.6/5 (219 reviews) ## Reviews ### "iLert - Simple and powerful" — 5.0/5 > **Manojkumar** | *1 September 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like schedule layers, multiple responders, status pages, and uptime monitors > > **Cons**: Can have more features in status pages and overall all the feature are cool > > With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome ----- ### "ilert in our MSP" — 5.0/5 > **Sachin** | *21 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay. > > **Cons**: At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier. ----- ### "Most important features of ilert are end of life" — 3.0/5 > **Jeroen** | *26 July 2023* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: Online monitoring \&Realtime notifications of > > **Cons**: When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes ----- ### "Chosen as a new paging system for On Call Teams" — 5.0/5 > **Verified Reviewer** | *15 February 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well. > > **Cons**: All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages > > Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams. ----- ### "A solid product for on-call duty" — 5.0/5 > **Abdullah** | *15 October 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: - Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports. > > **Cons**: - Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers. > > Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications \& alerts, and ilert works perfectly. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/214489/ilert?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/214489/ilert) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data