3.5
Overall rating
Reviews

3.5
Overall rating
Reviews

About CareCloud

CareCloud Inc. offers an integrated electronic health recording (EHR) solution–Charts–that provides collective benefits of EMR, practice management and medical billing services. Charts helps physicians to streamline clinical operations and ensure paperless workflow. CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers pre-built templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement. CareCloud's patient portal–Breeze–allows physicians to engage with their patients. With Breeze, clinics can streamline their daily activities electronically, starting from patient application to final billing. The dashboard displays complete patient information, from medical history to booked appointments, all on a single screen. Integrated with Charts, CareCloud provides a HIPAA-compliant telehealth platform–CareCloud Live–that utilizes real-time video calls to allow providers to engage with patients safely and effectively. Providers can manage their telehealth appointments efficiently and relieve administrative burdens with automated patient reminders.
CareCloud Software - Real-Time Patient Flows
CareCloud Software - Intelligent Task Management
CareCloud Software - Rapid Charting Capabilities
CareCloud Software - Meaningful Use Reporting
CareCloud Software - Create personalized profiles
CareCloud Software - Dashboard and reporting
CareCloud video
CareCloud Software - Real-Time Patient Flows - thumbnail
CareCloud Software - Intelligent Task Management - thumbnail
CareCloud Software - Rapid Charting Capabilities - thumbnail
CareCloud Software - Meaningful Use Reporting - thumbnail
CareCloud Software - Create personalized profiles - thumbnail

CareCloud pricing

CareCloud does not have a free version. CareCloud paid version starts at US$499.00.

Starting Price:
US$499.00
Free Version:
No
Free trial:
No

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CareCloud Reviews for UK Users

Feature rating

Value for Money
3.2
Functionality
3.5
Ease of Use
3.7
Customer Support
3.4
5 reviews of 107 View all reviews
Donna
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2016

Very pleased

We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

Pros

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

Cons

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Brandi
  • Industry: Medical Practice
  • Review Source
Value for Money
5
Features
4.5
Ease of Use
5
Customer Support
4

4.5
Reviewed on 24/06/2016

Ease of use, user friendly workflows and reports are fantastic!

Pros

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Cons

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Ann
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/11/2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2...

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Rhonda
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 20/05/2019

Overall review

Overall I think this is a wonderful EHR product and would recommend it to anyone.

Pros

The best feature of this product would be how easy it is to use.

Cons

The one thing I would like to see improve would be the correction errors.

Juanita
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 22/10/2019

Great value for the price

I am pleased with it. Its easy to use. Good price .

Pros

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

Cons

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

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