CareCloud

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Pros

Visually easy to navigate and the app was easier to use than other systems.

Cons

Notes were tedious with less options to create templates than other systems

Pros

The easy of use and the color coding. Not much else that I like.

Cons

The claims are slowly handled. No one speaks English and can not understand customer service. They do not solve problems but put it back on you. Exhort money…. When you ask for billing details you can not get them. You will lose so much money with this company. We are leaving due to loss of revenue! So sorry i stayed with this company for so many years. Many glitches with the program and frequently freezes up.

Pros

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Cons

maybe Charts and some of the analytics are not what I would like

Alternatives Considered

Reasons for Choosing CareCloud

Reasons for Switching to CareCloud

Pros

User friendly interface, intuitive to follow, has different functionalities desired of an EHR/EMR, cost-effective, customer service is great, RCM service is excellent, practice analytics tools are very helpful, cloud based, suitable for small as well as mid-size practices. Met our Rheumatology discipline-specific needs very well.

Cons

Nothing noteworthy comes to mind to include

Pros

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Cons

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

Alternatives Considered

Reasons for Choosing CareCloud

Switched From

Reasons for Switching to CareCloud

Pros

For a number of years, they offered the EMR for free.

Cons

The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all.

Pros

It is easy to navigate and give clear instructions for teaching new staff how to use.

Cons

Sometimes it runs slow and you can't just refresh the page.

Pros

It has a nice user interface and the digital chart looks like a paper chart

Cons

At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.

Pros

The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner.

Cons

Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes

Pros

Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate.

Cons

The customer support. They are completely incapable and clearly lacking any sort of leadership.

Pros

product is easy to use but often underperfporms

Cons

I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand.

Pros

Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent!

Cons

Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group.

Pros

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Cons

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

Pros

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours.
Go-Live was much easier than expected.
All providers find it very simple and easy to use.
Customizable
Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled.
Support and training are top notch
Support staff speak english that one can actually understand
Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate
Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Cons

Our practice didn't discover CareCloud years ago.
One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Pros

The best feature of this product would be how easy it is to use.

Cons

The one thing I would like to see improve would be the correction errors.

Pros

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

Cons

I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Pros

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

Cons

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Pros

[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing

Cons

Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.

Pros

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Cons

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Pros

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

Cons

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

Pros

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Pros

I like the billing integration with the EMR side. There is a lot of work still due to be done. The simple charges and payments are nice from the front desk side. I like the schedule feature.

Cons

The speed in which things get done on the tech support side is too slow. We are still working on implementation items three months after starting to use the program. They make promises they don't keep. There is the typical passing of the buck, and nothing gets done. The system has gone down several times with no explanation to users, which makes me think their cloud stability is not in place as it should be. There is lots to be done on the chart note side; it is not as user-friendly as we were shown in webinars.

Pros

CareCloud has a user friendly scheduling system. It's easy to add appointments and easy to view the schedule. They have a great support staff. They're knowledgeable, friendly, and return calls promptly. They have a comprehensive library of training materials that help you learn the system inside and out. The product tracks which employee has been in the system, when, and what changes they made. I also like the ability to easily look at business trends.

Cons

There is a 60 day notice required to stop your contract. I'm sure you'll love CareCloud, but if you need to change, make sure you give them a 60 day notice before your term is up, or it will auto-renew.