About CareCloud
CareCloud pricing
CareCloud does not have a free version. CareCloud paid version starts at US$499.00.
Alternatives to CareCloud
CareCloud Reviews for UK Users
Feature rating
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Review Source
Very pleased
We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.
Pros
Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.
Cons
The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great value for the price
I am pleased with it. Its easy to use. Good price .
Pros
User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims
Cons
They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Terrible service
Beware your EHR choices - your practice may depend on it. My experience was not good with TalkEHR/CareCloud. Due to not having access to vital medical information due to their negligence and errors, I am researching which agencies to contact and file formal complaints. Good luck to those researching EHRs.
Pros
For a number of years, they offered the EMR for free.
Cons
The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all.
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Review Source
Seamless workflow and great support
CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.
Pros
Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team
Cons
Previously there was a delay in working denials but this has improved greatly over the past 6 months.
- Used Daily for 6-12 months
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Review Source
CareCloud is a good software system.
CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.
Pros
I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.