---
description: Review of BigPanda Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BigPanda | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/4179/data-center-management/software) > [BigPanda](/software/212587/bigpanda)

# BigPanda

Canonical: https://www.softwareadvice.co.uk/software/212587/bigpanda

> BigPanda is an AIOps solution that helps businesses streamline processes related to event correlation, outage resolution, incident response and more on a centralized platform. It allows staff members to use artificial intelligence and machine learning technologies to aggregate, normalize and enrich data across multiple fragmented tools to optimize monitoring operations.

BigPanda enables team members to conduct topology-based root cause analysis to capture dependencies between networks, clouds, servers and applications. Supervisors can automate workflows, manage bidirectional synchronizations and create and route incident tickets. The built-in incident timeline lets IT professionals visualize and track incident evolution and occurrence.

BigPanda comes with an application programming interface (API), which lets businesses integrate the platform with several third-party solutions. Pricing is available on request and support is extended via live chat, email, phone, documentation and other online measures.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: BigPanda
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$6,000.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Standard pricing plan starts at $6 per monitored node per month 
Enterprise: Please contact BigPanda for volume discounts
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Alerts/Escalation
- Assignment Management
- Bandwidth Monitoring
- Collaboration Tools
- Dashboard
- Data Aggregation
- IT Monitoring
- Incident Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Prioritisation
- Project Management
- Recurring Issues
- Root Cause Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Status Tracking

## Integrations (18 total)

- Airbrake
- AppDynamics
- Asana
- Chef Enterprise Automation Stack
- Datadog
- JIRA Service Management
- Librato
- Nagios XI
- New Relic
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Scout APM
- Sentry

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Data Centre Management Software](https://www.softwareadvice.co.uk/directory/4179/data-center-management/software)

## Related Categories

- [Data Centre Management Software](https://www.softwareadvice.co.uk/directory/4179/data-center-management/software)
- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)
- [Application Performance Management Tools](https://www.softwareadvice.co.uk/directory/4140/application-performance-management/software)
- [Website Monitoring Software](https://www.softwareadvice.co.uk/directory/4550/website-monitoring/software)

## Alternatives

1. [PagerDuty](https://www.softwareadvice.co.uk/software/143953/pagerduty) — 4.6/5 (219 reviews)
2. [Better Stack](https://www.softwareadvice.co.uk/software/185395/Better-Stack) — 4.8/5 (37 reviews)
3. [ManageEngine OpManager](https://www.softwareadvice.co.uk/software/360394/manageengine-opmanager) — 4.5/5 (260 reviews)
4. [Site24x7](https://www.softwareadvice.co.uk/software/360425/site24x7) — 4.7/5 (344 reviews)
5. [Datadog](https://www.softwareadvice.co.uk/software/101405/datadog) — 4.6/5 (357 reviews)

## Reviews

### "Best Incident generation and automation tool." — 5.0/5

> **Surabhi** | *21 February 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: As a user there are few observations under this tag like:1. Helps to make many things automate which reduce the manual effort and that helps minimize the IT noise.2. Incident management and detection in the real time which helps to take a right decision at right time. 3. Based on the intelligence this application helps to investigate the root cause as well.
> 
> **Cons**: Some observation under this tag:1. Sometime observer the delay in the alert reporting and reflect on the portal.2. Observe that in some cases provide irrelevant information on the problem cause.3. In the complex design observer that some workflow fails of miss the steps.
> 
> My overall experience on this solution is good would like to explore more as it reduces some manual work and helps to improve the productivity.

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### "Bigpanda review" — 4.0/5

> **Nishant** | *8 July 2022* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Bigpanda is veey user friendly..
I work on it on a daily basis and clears a lot of alerts and it savea much of time to generate a report from netbackup..
> 
> **Cons**: Sometimes the alert geta stuck even after resolving.. And that could be worked upon..
> 
> Bigpanda on a overall is a total plus for me.. Saves a lot of time and efforts..

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/212587/bigpanda)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/virtualization/bigpanda-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/212587/bigpanda> |
| en-GB | <https://www.softwareadvice.co.uk/software/212587/bigpanda> |
| en-IE | <https://www.softwareadvice.ie/software/212587/bigpanda> |
| en-NZ | <https://www.softwareadvice.co.nz/software/212587/bigpanda> |

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