4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About Bloomreach

We want to help you to make full use of our tools so that you're set up for winning from day zero. Bloomreach connects the dots between the core parts of the commerce experience to engage, inspire, and convert your customers for life. Welcome to true personalization— finally. Bloomreach focuses on the foundational elements of the commerce experience by putting core elements under the same roof, helping teams align and focus on today’s most important commerce goal: delighting and retaining the customer. Transformative commerce is fueled by personalization — content and products put in front of the right customer, at the right time. Bloomreach enables that level of personalization by combining the power of unified customer and product data with the speed and scale of AI-optimization, helping your brand deliver customer journeys so personalized, they feel like magic.
Bloomreach Software - Single Customer View
Bloomreach Software - Dashboard
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Bloomreach video
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Bloomreach pricing

Bloomreach does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Bloomreach Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.5
Customer Support
4.9
5 reviews of 56 View all reviews
Javier
Javier
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/06/2023

Very user friendly and personalized

Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.

Pros

Bloomreach is a very user friendly platform. You'll easily create scenarios & campaigns, set logics, edit templates and see the automated dashboards for each campaign. Also the support team is very fast and useful when you have any problem.

Cons

Reports feature sometimes could be ver overwhelming and not that user friendly.

Anja
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 22/03/2024

Bert inser friendly

Pros

The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well

Cons

Our business is complex and Bloomreach doesn’t have support for all our needs

Vince
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 23/12/2024

Ok email automation platform. Terrible CDP.

Ok email automation platform. Terrible CDP.

Pros

A lot of potential customization like a sandbox

Cons

Default and out of the shelf functionality is limited or unnecessarily complex

Jan
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
1
Customer Support
5

4
Reviewed on 11/10/2023

Great, better and the worst...

Amazing, complicated and unfortunatelly very often frustrating

Pros

Amazing tool with many different features... imposible to pick only few.

Cons

Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.

Luis
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

Elegant, scalable and user friendly all-in-one Marketing Automation platform

Very competent technical and customer support team. They know what they are talking about beyond what their solution offers. Solution is on the pricy side, but is worth the investment considering the performance and range of use cases covered. Great GDPR compliance

Pros

Speed despite volumes of data ingested. The solution is very elegant and once you are familiar with the way it works it is very easy to understand what is happening in the background and to visualise the behaviours for specific business scenarios

Cons

That is a one-in-all solution for all Marketing Automation needs. If we had to select another setup this would mean purchasing different solutions to coer all the use cases of Bloomreach. Mainly the personalisation and real time use cases are not covered by other CDPs.

Reasons for Choosing Bloomreach

Salesforce Marketing Cloud lagging behind on some core CDP features and need to purchase different Salesforce products to cover same range of use cases in Bloomreach

Reasons for Switching to Bloomreach

Only platform really covering our real time use cases without need to purchase additional add ons. Best performance and training support

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