About BOSS811

BOSS811 is a utility management software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets. Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites. BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.
BOSS811 Software - BOSS811 activity dashboard
BOSS811 Software - BOSS811 map
BOSS811 Software - BOSS811 area selection
BOSS811 Software - BOSS811 attatchments
BOSS811 Software - BOSS811 tickets
BOSS811 video
BOSS811 Software - BOSS811 activity dashboard - thumbnail
BOSS811 Software - BOSS811 map - thumbnail
BOSS811 Software - BOSS811 area selection - thumbnail
BOSS811 Software - BOSS811 attatchments - thumbnail
BOSS811 Software - BOSS811 tickets - thumbnail

BOSS811 pricing

BOSS811 does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to BOSS811

ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other...

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate...

Commusoft

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers,...

Asset Essentials

Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with...

mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting...

Rosmiman IWMS

ROSMIMAN IWMS Global Site is a collaborative, comprehensive and integrator system for managing real estate assets where...

BOSS811 Reviews for UK Users

Feature rating

Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
5 reviews of 8 View all reviews
Ronald B.
  • Industry: Government Administration
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2021

This product improves asset management and service desk workflow

We have a great relationship with BOSS and we use the product for many of our organizations workflows.

Pros

The ability of the application to accommodate existing business rules is excellent. The company has also customized the product to fits our needs for a reasonable cost. Support is also treated like an important service they provide to us as a customer.

Cons

At this point the leadership of BOSS has addressed all features that we needed in the product.

Aaron L.
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 19/08/2020

BOSS811 Locating Software- Great Product

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Glenn S.
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/08/2020

BOSS811

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Matt H.
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2021

Ticket Management Software

The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

Anthony P.
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2021

Easy to use, cloud-based software automates and manages your 811 tickets with ease

BOSS811 sets a high bar that all software is now compared to.

Pros

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Cons

The cost is a little high, but worth it.

Related categories