--- description: Review of Dematic Sprocket Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dematic Sprocket | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [ Integrated Workplace Management Systems (IWMS)](/directory/541/iwms/software) > [Dematic Sprocket](/software/2108/sprocket) # Dematic Sprocket Canonical: https://www.softwareadvice.co.uk/software/2108/sprocket Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/2108/sprocket?page=2) > Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area. Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile. Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests. Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base. > > Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 17 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dematic - **Location**: Grand Rapids, US ## Commercial Context - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Barcoding/RFID - Inventory Management - Predictive Maintenance - Preventive Maintenance ## Support Options - 24/7 (Live rep) - Chat ## Category - [ Integrated Workplace Management Systems (IWMS)](https://www.softwareadvice.co.uk/directory/541/iwms/software) ## Related Categories - [ Integrated Workplace Management Systems (IWMS)](https://www.softwareadvice.co.uk/directory/541/iwms/software) - [Maintenance Management Software](https://www.softwareadvice.co.uk/directory/4390/cmms/software) ## Alternatives 1. [Fracttal One](https://www.softwareadvice.co.uk/software/413016/fracttal) — 4.6/5 (1773 reviews) 2. [MaintainX](https://www.softwareadvice.co.uk/software/116409/maintainx) — 4.8/5 (1005 reviews) 3. [Limble](https://www.softwareadvice.co.uk/software/34626/limblecmms) — 4.8/5 (738 reviews) 4. [Maintenance Connection](https://www.softwareadvice.co.uk/software/1781/maintenance-connection-facilities-management) — 4.4/5 (443 reviews) 5. [eMaint CMMS](https://www.softwareadvice.co.uk/software/1926/emaint-x3) — 4.5/5 (384 reviews) ## Reviews ### "RiverPark Dematic Review" — 5.0/5 > **David** | *10 September 2018* | Commercial Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The ease of use, I found the APP very easy to manipulate and user friendly. I like the way you can pull up WOs and add time, pictures, documents and notes to close out a work order. It easy to go from one work order to another and it has a history so you can easily go back and forth through work orders. > > **Cons**: Sometimes the certificates run out on the APP and can cause some problems but for the most part it runs pretty smooth > > We are able to keep good records an the way work orders are being handled and keeping a good time stamp ----- ### "Dematic Sprocket the best experience with CMMS software" — 5.0/5 > **Roger** | *7 September 2018* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs. Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs. > > **Cons**: I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports. > > We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient. ----- ### "Sprocket Review" — 3.0/5 > **James** | *7 September 2018* | Mining & Metals | Recommendation rating: 7.0/10 > > **Pros**: Ease of use User friendly interface Ability to add users > > **Cons**: Initial training was more involved than initially thought ----- ### "Fully customized Property Accountability Tool that gets the job done\!" — 4.0/5 > **Brian** | *13 September 2018* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Sprocket can be fully customized to meet the needs of a variety of programs. We use it heavily to track property on two different Government programs where the property is located in multiple theaters of operation. We've been very successful with it. > > **Cons**: The end user can do a lot of the customization but I've had to rely on Dematic support for some of the more complex jobs. > > Would not hesitate to use Sprocket again on future work. ----- ### "Sprocket Review" — 5.0/5 > **Parker** | *10 September 2018* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Even if I had a problem I could not resolve, customer support always assisted in a timely manner. > > **Cons**: Exporting reports to Microsoft Excel creates comma separated values for reports with more than 10,000 line items. I have to divide the report using dates for the report in order for the report to export correctly. Then I have 2 or more reports to consolidate. > > We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs. The overall experience has been excellent for me as administrator. I am able to document and record data required by the customer . ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/2108/sprocket?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/2108/sprocket) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data