About Epos Now

Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site, and online businesses. The system offers an extensive range of management and sales tools, with the option to expand and adapt using specialist features on the Epos Now AppStore, including in-house apps and partnerships with leading business software providers such as Sage, Xero, Loyalzoo, Wix, and many more. Epos Now brings users flexible software for product and inventory management (including purchase orders), customer and employee management (including payroll), and detailed reports that it gathers data for in real-time using cloud-based data collection. This data is downloadable in multiple formats and handy for home- or office-based work on mobiles, laptops, and tablets using spreadsheets. These reports and other parts of the Epos Now management software can help with payroll, accounting, inventory, and the delicate side of business, such as finding the right prices for products or choosing what to discontinue. Epos Now systems cloud-based system ensures business data is stored securely, off-site, protecting your data from any hardware damage that may occur during trade. The software is compatible with Windows, Mac, Android and iPad which means you can switch devices and access data anytime and anywhere. Epos Now is popular with retailers and hospitality businesses in many industries, from grocers, clothes stores, convenience, specialist retail, restaurants, fast food, hotels and many, many more. Partners that work with Epos Now to provide apps range from many familiar names, including Sage, Mailchimp, Loyalzoo, Deliveroo, Wix and Workforce.com, to industry-specific and lesser-known integrations such as Appointedd, TYG Tickets, Mr Yum, GiftTrees, and more. Epos Now also offer API links to independent websites allowing businesses to edit their system for bespoke POS setups, and in-house apps ranging from loyalty, booking, ecommerce, online ordering and delivery. The sales software itself is highly flexible, with a modifiable hotkey setup, colour coding, and ordering. Sales staff can access detailed product and customer information during the sales process and use straightforward tabs, table plans, and payment options for a simple, easy-to-learn sales experience. Epos Now has a range of learning tools for new users, from video tutorials to online guides, but all new users are also assigned an onboarding manager to help get them set up. They will also migrate business data, including products and stock information, to the new system as part of the guided implementation process. Epos Now can be purchased directly from the company or through a number of third-party vendors. Epos Now provide new customers with a one-month implementation manager that helps train users on the system and can guide users in migrating all customer data, products, and stock data to the new system as part of the guided process.
Epos Now Software - Epos Now Complete Solution

Epos Now pricing

Epos Now does not have a free version and does not offer a free trial. Epos Now paid version starts at £325.00/one-time.

Starting Price:
£325.00/one-time See pricing details
Free Version:
No
Free trial:
No

Alternatives to Epos Now

Epos Now Reviews for UK Users

Feature rating

Value for Money
3.4
Functionality
3.5
Ease of Use
3.6
Customer Support
3.4
5 reviews of 548 View all reviews
Tim
Tim
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2024

Excellent POS system

Excellent
Support on the telephone brilliant.

Pros

Customisable
User friendly
Stable system

Cons

Back office system not always easy to understand.

Alternatives Considered

SumUp Point of Sale

Reasons for Switching to Epos Now

Initial cost Ongoing costs Support The look of the product
Jason
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

Epos Now Review

We are really happy with our Epos Now Terminal.

Pros

Epos Now stands out for its user-friendly interface, robust inventory management, and seamless integrations. Its cloud-based design ensures flexibility, while excellent customer support makes it a reliable choice for my business

Cons

Unable to take card payments vis telephone.

Kendyl
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/12/2024

DO NOT USE EPOSNOW

Absolutely disgusting. Has caused me the most stress this year than anything else.

Pros

The low eftpos percentage rate. Sucked me in. Not worth the stress EposNow has caused me at all.

Cons

Double charged me for 3 months despite me telling them each month that this was happening! Then it took MONTHS to recieve back, after hours on the phone and many emails sent. THEN they illegally charged me ANOTHER TIME and I am STILL waiting for this refund! The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not approve refunds for months and months and months. No one can tell you what’s going on.

Response from Epos Now

Dear Kendyl,

We are truly sorry to hear about the ongoing issues you’ve experienced with overcharging and the stress it has caused. This is not the standard of service we aim to provide, and we understand how frustrating it must be to feel ignored and left without clear communication.

We regret that your refund has been delayed, and we want to resolve this as soon as possible. Unfortunately, we were unable to locate your account with the details provided. To help us investigate this matter urgently, please email us at [email protected] with your account information. We’ll prioritize reviewing the overcharges and work towards ensuring a swift resolution.

Thank you for sharing your experience, and we look forward to resolving this for you.

Thanks again for your share,
Epos Now

Replied 02/01/2025
Brad
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/10/2024

Do not purchase this do not go into contract with them. They do not hold up there of the...

I purchased now because I had used it at a prior business back when they first started out Company was great around this is been a nightmare. They do not return your calls. They do not take ownership of any mistakes. They’re billing doesn’t make sense as they say If they claim you, then they have no explanation of charges for why you would owe something Most horrible, horrible, horrible experience

Pros

I have no positive about the system Back before they become a bigger company they were actually good

Cons

Customer support will try to help, but the company does not take ownership of any of their mistakes and then they continue to try to bill you wo

amounts That makes no sense

Alternatives Considered

Square Point of Sale

Reasons for Switching to Epos Now

I chose them because I had to use them as I said prior, but I went to Square and it has been an amazing program

Response from Epos Now

Hello Brad V,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

We requested further details in order to locate your account with a view to resolving any outstanding issues, but unfortunately did not hear back from you and therefore could not validate your experience.

If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
Epos Now.

Replied 22/10/2024
Neil
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 09/12/2024

Happy Epos

All been good so far, a few issues through out the years, but the ticket system works really well.

Pros

Easy to use.
Till software and card machine in one.

Cons

Sometimes updates create problems and i have to reset the machines which takes time.

Response from Epos Now

Dear Neil,

Thank you for your positive feedback! We’re so glad to hear that you find our system easy to use and appreciate the all-in-one solution. We also understand that occasional updates can cause some inconvenience, but we’re happy to know the ticket system has been effective for you.

If there’s anything else we can assist with, please don’t hesitate to reach out.

Thanks again,
Epos Now

Replied 11/12/2024

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