About Epos Now

Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site, and online businesses. The system offers an extensive range of management and sales tools, with the option to expand and adapt using specialist features on the Epos Now AppStore, including in-house apps and partnerships with leading business software providers such as Sage, Xero, Loyalzoo, Wix, and many more. Epos Now brings users flexible software for product and inventory management (including purchase orders), customer and employee management (including payroll), and detailed reports that it gathers data for in real-time using cloud-based data collection. This data is downloadable in multiple formats and handy for home- or office-based work on mobiles, laptops, and tablets using spreadsheets. These reports and other parts of the Epos Now management software can help with payroll, accounting, inventory, and the delicate side of business, such as finding the right prices for products or choosing what to discontinue. Epos Now systems cloud-based system ensures business data is stored securely, off-site, protecting your data from any hardware damage that may occur during trade. The software is compatible with Windows, Mac, Android and iPad which means you can switch devices and access data anytime and anywhere. Epos Now is popular with retailers and hospitality businesses in many industries, from grocers, clothes stores, convenience, specialist retail, restaurants, fast food, hotels and many, many more. Partners that work with Epos Now to provide apps range from many familiar names, including Sage, Mailchimp, Loyalzoo, Deliveroo, Wix and Workforce.com, to industry-specific and lesser-known integrations such as Appointedd, TYG Tickets, Mr Yum, GiftTrees, and more. Epos Now also offer API links to independent websites allowing businesses to edit their system for bespoke POS setups, and in-house apps ranging from loyalty, booking, ecommerce, online ordering and delivery. The sales software itself is highly flexible, with a modifiable hotkey setup, colour coding, and ordering. Sales staff can access detailed product and customer information during the sales process and use straightforward tabs, table plans, and payment options for a simple, easy-to-learn sales experience. Epos Now has a range of learning tools for new users, from video tutorials to online guides, but all new users are also assigned an onboarding manager to help get them set up. They will also migrate business data, including products and stock information, to the new system as part of the guided implementation process. Epos Now can be purchased directly from the company or through a number of third-party vendors. Epos Now provide new customers with a one-month implementation manager that helps train users on the system and can guide users in migrating all customer data, products, and stock data to the new system as part of the guided process.
Epos Now Software - Epos Now Complete Solution

Epos Now pricing

Epos Now does not have a free version and does not offer a free trial. Epos Now paid version starts at £325.00/one-time.

Starting Price:
£325.00/one-time See pricing details
Free Version:
No
Free trial:
No

Alternatives to Epos Now

Epos Now Reviews for UK Users

Feature rating

Value for Money
3.3
Functionality
3.4
Ease of Use
3.5
Customer Support
3.2
5 reviews of 477 View all reviews
Tim
Tim
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2024

Excellent POS system

Excellent
Support on the telephone brilliant.

Pros

Customisable
User friendly
Stable system

Cons

Back office system not always easy to understand.

Alternatives Considered

SumUp Point of Sale

Reasons for Switching to Epos Now

Initial cost Ongoing costs Support The look of the product
Kasim
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/08/2024

The most comprehensive EPOS solution

We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.

Pros

The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.

Cons

I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.

Lewis
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

1
Reviewed on 26/08/2024

Not fit for purpose

Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Pros

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Cons

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Response from Epos Now

Dear Lewis S,

Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you've faced with our system and the frustration it has caused you and your business. Your experience is not what we strive for, and I completely understand how disappointing and difficult this situation has been.

We want to investigate this matter thoroughly and work towards a resolution that addresses your concerns. However, we are currently unable to locate your account with the information provided. To assist us in moving forward as quickly as possible, could you please provide us with your account number, full name, and email address? You can send these details directly to us at [email protected].

Please know that we take your feedback seriously, and our goal is to ensure that you are supported every step of the way. We look forward to hearing from you so we can resolve this issue as promptly as possible.

Kind regards,
Epos Now

Replied 30/08/2024
Amber
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2024

Always the best service

Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍

Pros

My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.

Cons

I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!

Alternatives Considered

Epom

Reasons for Choosing Epos Now

Better pricing structure, better customer service, local

Switched From

Aloha EPOS

Reasons for Switching to Epos Now

Customer service, pricing structure and local business
Nathan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/08/2024

Excellent product and even more excellent support

From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.

Pros

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely.
Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Cons

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device.
Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Epos Now

EposNow had a very attractive introductory offer of free POS equipment.

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