About Epos Now
Epos Now pricing
Epos Now does not have a free version and does not offer a free trial. Epos Now paid version starts at £325.00/one-time.
Alternatives to Epos Now
Epos Now Reviews for UK Users
Feature rating
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Excellent POS system
Excellent
Support on the telephone brilliant.
Pros
Customisable
User friendly
Stable system
Cons
Back office system not always easy to understand.
Alternatives Considered
SumUp Point of SaleReasons for Switching to Epos Now
Initial cost Ongoing costs Support The look of the product- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The most comprehensive EPOS solution
We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
Pros
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
Cons
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
- Industry: Retail
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Not fit for purpose
Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.
Pros
We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.
Cons
The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!
Response from Epos Now
Dear Lewis S,
Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you've faced with our system and the frustration it has caused you and your business. Your experience is not what we strive for, and I completely understand how disappointing and difficult this situation has been.
We want to investigate this matter thoroughly and work towards a resolution that addresses your concerns. However, we are currently unable to locate your account with the information provided. To assist us in moving forward as quickly as possible, could you please provide us with your account number, full name, and email address? You can send these details directly to us at [email protected].
Please know that we take your feedback seriously, and our goal is to ensure that you are supported every step of the way. We look forward to hearing from you so we can resolve this issue as promptly as possible.
Kind regards,
Epos Now
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Always the best service
Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍
Pros
My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.
Cons
I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!
Alternatives Considered
EpomReasons for Choosing Epos Now
Better pricing structure, better customer service, localSwitched From
Aloha EPOSReasons for Switching to Epos Now
Customer service, pricing structure and local business- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Excellent product and even more excellent support
From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.
Pros
The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely.
Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.
Cons
It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device.
Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.