--- description: Review of Zendesk Explore Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Explore | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Data Visualisation Tools](/directory/400/data-visualization/software) > [Zendesk Explore](/software/20892/bime-analytics) # Zendesk Explore Canonical: https://www.softwareadvice.co.uk/software/20892/bime-analytics Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/20892/bime-analytics?page=2) > Zendesk Analytics is reporting software that helps companies of all sizes measure and improve their customer experience. Zendesk Analytics provides reporting and analytics software to help users measure and improve customer experience across all channels by providing omnichannel analytics so they can make sure that every interaction with consumers is optimized. Part of the Zendesk service suite, Zendesk Analytics provides reports on customer interactions via chat, support tickets, and phone calls. > > Verdict: Rated **4.2/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 22 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more. Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more. Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Benchmarking - Customisable Dashboard - Customisable Reports - Dashboard - Dashboard Creation - Data Connectors - Data Import/Export - Data Management - Data Visualisation - Drag & Drop - Financial Reporting - Functions/Calculations - Historical Reporting - KPI Monitoring - Key Performance Indicators ## Integrations (20 total) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Data Visualisation Tools](https://www.softwareadvice.co.uk/directory/400/data-visualization/software) ## Related Categories - [Data Visualisation Tools](https://www.softwareadvice.co.uk/directory/400/data-visualization/software) - [Manufacturing BI Software](https://www.softwareadvice.co.uk/directory/3828/manufacturing/software) - [Reporting Tools](https://www.softwareadvice.co.uk/directory/4284/reporting-tools/software) - [Dashboard Software](https://www.softwareadvice.co.uk/directory/440/dashboard/software) - [Business Intelligence Platform](https://www.softwareadvice.co.uk/directory/4336/bi/software) ## Alternatives 1. [Google Analytics 360](https://www.softwareadvice.co.uk/software/137155/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.softwareadvice.co.uk/software/23530/microsoft-power-bi) — 4.6/5 (1871 reviews) 3. [Dataslayer](https://www.softwareadvice.co.uk/software/201145/dataslayer) — 4.7/5 (88 reviews) 4. [Tableau](https://www.softwareadvice.co.uk/software/1940/tableau) — 4.6/5 (2348 reviews) 5. [Better Reports](https://www.softwareadvice.co.uk/software/216772/better-reports) — 4.9/5 (167 reviews) ## Reviews ### "A real disruptor in the BI dashboard space" — 5.0/5 > **Harrison** | *11 May 2016* | Marketing & Advertising > > **Pros**: -Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans > > **Cons**: -Documentation hasn't caught up to improvements/features with the tool > > I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. ----- ### "easy to use" — 4.0/5 > **Diego** | *11 December 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Cons**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 January 2026* | Food Production | Recommendation rating: 2.0/10 > > **Pros**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Cons**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 February 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Can find all the details easily with any details available of the customer. > > **Cons**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 February 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Cons**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/20892/bime-analytics?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/20892/bime-analytics) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data