--- description: Review of Signifyd Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Signifyd | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Chargeback Management Tools](/directory/4793/chargeback-management-software/software) > [Signifyd](/software/207958/signifyd) # Signifyd Canonical: https://www.softwareadvice.co.uk/software/207958/signifyd Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/207958/signifyd?page=2) > Signifyd is a cloud-based eCommerce protection platform designed to help businesses of all sizes prevent fraud and maximize conversions. The Signifyd Commerce Network houses behavioral and transactional data for over 10,000 merchants in over 100 countries worldwide. This solution uses advanced machine learning and can be tailored to specific business needs. It offers guaranteed INR (Item-Not-Received) protection, promotion/coupon abuse protection, unauthorized reseller protection, customer abuse scoring, chargeback recovery, plus more. Signifyd’s three core modules include a Decision Center, Agent Consol, and Insights Reporting. With the platform’s Decision Center, merchants can create custom policies, test/simulate results, and integrate policies with fulfillment and review processes. Other tools include customized chargeback templates, tailored evidence, automated case submission, case updates, plus more. Signifyd uses a 3-D secure protocol to remain PSD2-compliant while processing eCommerce payments. Pricing information is provided by Signifyd. Support is available via an online support center, content library, product manual, plus other resources. > > Verdict: Rated **4.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 64 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Signifyd - **Location**: San Jose, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$1,000.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Signifyd’s pricing model is based on the specific products purchased and varies from a flat fee to transaction-based pricing to a percentage of GMV pricing. Our pricing model consistently provides a positive economic impact for merchants, regardless of configuration. Exact pricing is established through an assessment of current operating expenses, chargeback losses, and order declines. Together, we’ll focus on desired approval rate targets that make sense for your business and industry. Our goal is to find a solution that works for your business and positions you for long-term success. To that end, we’ll never try to win your business with a low introductory rate that significantly increases later, and we will collaborate with you to customize a package that aligns with your team’s priorities – both now and in the future. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Brazil, Canada, France, Germany, Mexico, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Management - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anomaly Detection - Authentication - Behaviour Tracking - Case Management - Chargeback Tracking - Check Fraud Detection - Compliance Management - Custom Fraud Rules - Customer Accounts - Customisable Templates - Dashboard - Data Discovery ## Integrations (18 total) - Adobe Commerce - Adyen - BigCommerce - Kasada - Magento 2 Blog Extension - Miva - NetSuite - PayPal - PayPal Enterprise Payments - Refersion - Salesforce AI Buddy - Salesforce Commerce Cloud - Shopify - Shopify Plus - Stripe ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Chargeback Management Tools](https://www.softwareadvice.co.uk/directory/4793/chargeback-management-software/software) ## Related Categories - [Chargeback Management Tools](https://www.softwareadvice.co.uk/directory/4793/chargeback-management-software/software) - [Financial Risk Management Software](https://www.softwareadvice.co.uk/directory/4165/financial-risk-management/software) - [Risk Management Software](https://www.softwareadvice.co.uk/directory/4423/risk-management/software) - [Fraud Management Software](https://www.softwareadvice.co.uk/directory/4642/financial-fraud-detection/software) - [eCommerce Software](https://www.softwareadvice.co.uk/directory/4340/ecommerce/software) ## Alternatives 1. [PayPal](https://www.softwareadvice.co.uk/software/104664/paypal) — 4.6/5 (26301 reviews) 2. [ChargebackHelp](https://www.softwareadvice.co.uk/software/526804/ChargebackHelp) — 5.0/5 (9 reviews) 3. [UpGate](https://www.softwareadvice.co.uk/software/523896/UpGate) — 4.7/5 (3 reviews) 4. [Solidgate](https://www.softwareadvice.co.uk/software/372023/solidgate) — 4.0/5 (4 reviews) 5. [Justt](https://www.softwareadvice.co.uk/software/341307/justt) — 4.3/5 (7 reviews) ## Reviews ### "My Recommendation for Fraud Prevention" — 5.0/5 > **Robert** | *24 April 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud. > > **Cons**: Frankly, I love the software, it can be complicated if you have a complex workflow for purchase. > > It is my goto recommendation. ----- ### "Great Fraud Protection" — 5.0/5 > **simon** | *24 June 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback > > **Cons**: sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve > > top service wont ever move, this is essential to our business to keep the payments secure and safe ----- ### "Good idea and review but a bit pricey and leaves coverage gaps" — 3.0/5 > **JUSTIN** | *13 March 2020* | Retail | Recommendation rating: 3.0/10 > > **Pros**: fraud/customer review. quickness of reimbursement once approved > > **Cons**: leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7. > > generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved. ----- ### "Easy to Understand Background Program" — 4.0/5 > **Amanda** | *17 March 2020* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Most importantly, we are seeing far fewer fraudulent orders, even with the fraudsters constantly looking for ways to defraud small businesses. It is easy to use and understand, and if they flag an order as fraudulent when you do not believe that it is, they allow you to appeal the verification. Their process (including appeals) is fast and efficient-- even appeal-approved orders are able to be shipped in a timely manner. > > **Cons**: It can be somewhat difficult to get them to approve a transaction that they have flagged as fraudulent. It does not happen often, so it is not a huge problem for us, and we do understand that this is for our company's own good. However, our audience is mostly retirees, and trying to tell them that their order was flagged as fraudulent can be... difficult. There have been just a couple of times in the course of 3 years that we did not agree with Signifyd's decision, even after the appeal. Each time, we sided with their decision, which reinforces our trust in the program. > > We have been using Signifyd for several years after receiving multiple fraudulent orders and paying a lot in chargeback fees. We saw an immediate improvement in our orders and have saved a lot of money, time, and customers the trouble related to these fraudulent orders. Mostly it works in the background so we can worry about other parts of our business. When an order is flagged, we have the option to appeal it, which we have done on occasion. In the years we have had it, I can only think of a couple of instances where their decision was a problem for us. To err on the side of safety, we did take Signifyd's recommendation and cancelled the orders. It is difficult to tell a little old lady making her first online purchase (who did not sound at all like a criminal mastermind) that we could not fulfill her order because it was flagged as possibly fraudulent. ----- ### "Fraud Protection Guaranteed" — 5.0/5 > **Laci** | *8 September 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it's still easier and more beneficial to determine what our cost of doing business will ultimately be. > > **Cons**: We have a very long buying cycle, so we don't like that address changes are very cumbersome. Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. We would love to see changes in the delivery address handled more efficiently. > > Overall, very happy with the product. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/207958/signifyd?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/207958/signifyd) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data