--- description: Review of Cognigy.AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cognigy.AI | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Cognigy.AI](/software/206938/cognigy-ai) # Cognigy.AI Canonical: https://www.softwareadvice.co.uk/software/206938/cognigy-ai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/206938/cognigy-ai?page=2) > Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota. > > Verdict: Rated **4.8/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 22 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada and 96 more ## Features - AI Copilot - AI-assisted Development - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Autoresponders - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Disposition - Call List Management - Call Logging ## Integrations (33 total) - 8x8 Contact Center - AWS CloudFormation - Amazon Connect - Automation Anywhere - Avaya Experience Platform - BambooHR - Bandwidth - CXone Mpower - Cisco Unified Contact Center Express - Dialogflow - Dynamics 365 - Genesys - Genesys Cloud CX - Google Maps - HubSpot CRM ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Generative AI Tools](https://www.softwareadvice.co.uk/directory/4616/generative-ai/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 2. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [Verloop](https://www.softwareadvice.co.uk/software/178294/verloop) — 4.7/5 (10 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Surprisingly Easy and Remarkably Effective" — 5.0/5 > **Skyla** | *25 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box. > > **Cons**: Would be good to see more emphasis on a desktop app as well as the web based solution. > > Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it. ----- ### "Leading Conversational AI Ecosystem" — 5.0/5 > **Verified Reviewer** | *23 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway) > > **Cons**: Machine-Learning based entity recognition has potential to even further enhance NLP capabilities ----- ### "Easy to use platform" — 4.0/5 > **Maite** | *9 March 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to use and establish chatbot in organization. User interface quite intuitive. > > **Cons**: Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation. ----- ### "Powerful low-code Conversational AI Platform" — 5.0/5 > **Alexander** | *3 March 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful. > > **Cons**: Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times. > > Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents. ----- ### "Cognigy.AI" — 5.0/5 > **Daniel** | *3 March 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved. > > **Cons**: Internal Reporting / KPIs should be enhanced in the future. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/206938/cognigy-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/206938/cognigy-ai) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data