--- description: Review of HotelRunner Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HotelRunner | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/432/reservation/software) > [HotelRunner](/software/206269/hotelrunner) # HotelRunner Canonical: https://www.softwareadvice.co.uk/software/206269/hotelrunner Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/206269/hotelrunner?page=2) > HotelRunner is an online sales and distribution management software for all types of properties including individual hotels, chains, hostels, and villas. It allows users to automate back-end operations, improve customer care, create a personalized experience across all channels and manage inventory, rates, availability and more. HotelRunner offers various features such as inventory management, online reservations, online check-ins/checkouts, reporting, customer relationship management (CRM) and payment gateways. It also supports third-party integrations with all major booking engines including Booking.com, Expedia, and more. > > Verdict: Rated **3.9/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 32 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HotelRunner - **Location**: Delaware, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$9.95 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Commission based plan - 1% / (min. $9.95 per month) - **Target Audience**: 2–10, 11–50, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Calendar Sync - Campaign Management - Channel Analytics - Channel Management - Commission Management - Content Management - Customer Database - Customer History ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Online Booking Systems](https://www.softwareadvice.co.uk/directory/432/reservation/software) ## Related Categories - [Online Booking Systems](https://www.softwareadvice.co.uk/directory/432/reservation/software) - [Channel Management Software](https://www.softwareadvice.co.uk/directory/256/channel-management/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.co.uk/software/165334/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.softwareadvice.co.uk/software/140962/lodgify) — 4.5/5 (1283 reviews) 3. [eZee Centrix](https://www.softwareadvice.co.uk/software/324996/ezee-centrix) — 4.7/5 (345 reviews) 4. [Amenitiz](https://www.softwareadvice.co.uk/software/214240/amenitiz) — 4.3/5 (239 reviews) 5. [Guesty](https://www.softwareadvice.co.uk/software/418418/guesty) — 4.4/5 (466 reviews) ## Reviews ### "Great tool, functionality of usage" — 5.0/5 > **Emrah** | *11 March 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Easy to use low cost wide range connections to OTA's Offers free website tool > > **Cons**: Requires some improvements about PMS Requires some improvements about Calender functionality > > Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms. ----- ### "Awesome Support" — 5.0/5 > **Colleen** | *11 March 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time. > > **Cons**: I wish there was a page where I could see availiability for all rooms over the month. > > They have really helped us sell our rooms with the Turkish channels that are free to us in their system. ----- ### "a complete waste of time" — 1.0/5 > **randy** | *16 May 2017* > > **Pros**: nothing, this did not do anything that is advertised, or that they specifically told me that they could do > > **Cons**: Hotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing. ----- ### "Great\!" — 5.0/5 > **GOKHAN** | *11 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great\! > > **Cons**: I think everything is enough. ----- ### "Thanks HotelRunner" — 5.0/5 > **Ebru** | *1 November 2019* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: quick and successful updates for room availability and pricing > > **Cons**: HotelRunner best channel manager. 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