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About Gusto
Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.
Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.
Effortless Payroll
Pay your employees and contractors with smart technology. With Gusto, payroll takes just a few clicks. Plus, we automatically file your taxes, help with compliance, and identify tax credits to help save you money you may never have known you qualified for.
Time Tracking
With Gusto’s automated time tools, your team’s hours, PTO, holidays, and more are automatically calculated and entered. We even integrate with the latest time tracking software and help you stay compliant.
Talent Management
Keeping your team engaged is crucial—especially working remotely. Give your employees a clear path for growth with performance reviews, trainings, developmental tools, and more.
Pricing
Gusto offers pricing across 3 different plans: Simple, Plus and Premium.
The Simple plan costs $40 a month plus $6/mo per person. The Plus plan costs $80 a month plus $12/mo per person. The Premium plan costs $180 per month plus $22/mo per person.
Gusto pricing
Gusto does not have a free version but does offer a free trial. Gusto paid version starts at US$40.00/month.
Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes
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Gusto Reviews for UK Users
Feature rating
5 reviews of 4,021
View all reviews
Chitrang
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
4
Reviewed on 17/10/2024
A great payroll management tool
Gusto has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks.
Pros
Gusto is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective.
Cons
The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software.
Response from Gusto
Hello Chitrang,
Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto!
-Gusto
Replied 29/10/2024
Dr. Wali
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 18/10/2024
Great Software for business Payroll
Great experience using Gusto for payroll. The platform is user-friendly, making it easy to navigate. The payroll process is efficient, saving time and reducing errors. I appreciate the direct deposit feature, which ensures timely payments to employees. Additionally, Gusto's customer support is responsive and helpful whenever I have questions. Overall, using Gusto has simplified our payroll management and improved our overall efficiency.
Pros
Gusto is very user friendly. I used Gusto when I started my consulting business and the time to set up was less than 10 minutes. Time saved when operating a business is crucial.
Cons
For my business needs, there was nothing I disliked
Response from Gusto
Hello Dr Wali,
Thank you for sharing your detailed review! We’re thrilled to hear that Gusto has simplified your payroll process and made it easy to navigate, especially during your consulting business setup. It’s great to know that you find our customer support responsive and helpful. We appreciate your feedback and are glad Gusto has improved your overall efficiency after switching from ADP. Thank you for choosing us!
-Gusto
Replied 29/10/2024
Irvin
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
1
Reviewed on 23/10/2024
Do do it. You will get burnt
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance.
Pros
It had a modern user interface. It was easy to access
Cons
Absolutely no support. Failed to file and pay taxes withheld
Jon
- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
3
Reviewed on 24/09/2024
Setup and payroll processing works well. Just don't try to talk to a caring, intelligent...
Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.
Pros
I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)
Cons
I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties.
The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties.
I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame.
It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs.
Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake.
The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.
Response from Gusto
Hello Jon,
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better.
-Gusto
Replied 27/09/2024
Amy
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 24/10/2024
Very user friendly
Navigation is easy and it is simple to switch between Admin and Employee platforms for review.
Pros
Very user friendly/easy to learn and utilize even for a non HR/payroll professional.
Cons
Nothing - we have been very happy with using Gusto after having used two different payroll services in the past.
Response from Gusto
Hello Amy,
Thank you for your feedback! We're delighted to hear that Gusto has been easy to use and a positive experience for your team. Making navigation simple and switching between admin and employee views seamless is exactly what we aim for. We're thrilled to be your choice after trying other services and look forward to supporting you!
-Gusto
Replied 29/10/2024
