--- description: Review of OneDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OneDesk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [OneDesk](/software/202606/onedesk) # OneDesk Canonical: https://www.softwareadvice.co.uk/software/202606/onedesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/202606/onedesk?page=2) > OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, yet feature-rich software that helps businesses manage both ticketing and task workflows in one place. OneDesk is designed for both small and medium-sized businesses (SMBs). With OneDesk's cloud platform, there's no need to purchase, learn, integrate, and switch between several tools to get your work done. Teams can enable a variety of workflows for tasks and tickets that would not be possible with standalone solutions. Helpdesk features include ticketing, email workflow, live chat, client portal, knowledge-base, customizable ticket forms, automation, and much more. With OneDesk, organizations can automate much of their workflows including automatic triage, replies, grooming, notifications, assignments, teams and more. Project management features enables employees to view both traditional and agile methods, status boards, Gantt charts, task timers, timesheets, reporting, real-time chat and collaboration and much more. At OneDesk, all features are included in all the plans, making pricing clear, simple and fair. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 11 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OneDesk - **Location**: Montreal, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$11.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Plans start at $12/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Croatia, Curaçao, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 36 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Responses - Automated Routing - Billable Items Tracking - Billing & Invoicing - Budget Management - Budgeting/Forecasting - CRM - Calendar Management - Change Management ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Professional Services Automation Software](https://www.softwareadvice.co.uk/directory/4135/psa/software) ## Related Categories - [Professional Services Automation Software](https://www.softwareadvice.co.uk/directory/4135/psa/software) - [Project Portfolio Management Software](https://www.softwareadvice.co.uk/directory/1937/ppm/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Project Management Software](https://www.softwareadvice.co.uk/directory/4430/project-management/software) - [Product Roadmap Software](https://www.softwareadvice.co.uk/directory/4554/product-roadmap/software) ## Alternatives 1. [Wrike](https://www.softwareadvice.co.uk/software/3777/wrike-pm) — 4.4/5 (2988 reviews) 2. [monday.com](https://www.softwareadvice.co.uk/software/131008/monday-com) — 4.6/5 (6035 reviews) 3. [Asana](https://www.softwareadvice.co.uk/software/5576/asana) — 4.5/5 (13570 reviews) 4. [ClickUp](https://www.softwareadvice.co.uk/software/123064/clickup) — 4.6/5 (4582 reviews) 5. [Planview AdaptiveWork](https://www.softwareadvice.co.uk/software/2531/clarizen) — 4.3/5 (175 reviews) ## Reviews ### "A project management solution" — 4.0/5 > **Flor** | *10 April 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Cons**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Cons**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Verified Reviewer** | *21 October 2023* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Cons**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12 August 2023* | Textiles | Recommendation rating: 9.0/10 > > **Pros**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Cons**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *11 July 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **Cons**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/202606/onedesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/202606/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data