LEAP

Pros

From the outset I have found everything about Leap to be incredibly user friendly

Cons

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

Alternatives Considered

Reasons for Choosing LEAP

Switched From

Reasons for Switching to LEAP

Pros

My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing.

My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time.

Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset.

I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.

Cons

The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.

Alternatives Considered

Reasons for Choosing LEAP

Reasons for Switching to LEAP

Pros

Client account and month end reports. These provide an excellent tools for management to keep on top of Month End reporting and reconciliation reports. I also liked that you can send an email from within the software and it will open up and send from outlook.

Cons

Task management and time recording. Also customer service is poor as help is not readily available. When the software first took over LOLA, there was good customer service support but slowly that diminished.

Pros

I really liked this billing system. I found that it was not overly complicated to use, and it had all the functionality I needed (plus some additional functions that I could have used, but didn't venture into). The billing software was previously TurboLaw before Leap purchased it, and the price was very reasonable for the product provided - reasonable monthly fee for relatively simple software base.

Cons

When Leap purchased TurboLaw they more than tripled the monthly fee after just a few months. At that point, I went searching for a new billing system because it was too expensive for my small firm, and in my opinion, too expensive for what it had to offer. As a solo practitioner, I did not need anything fancy or expansive, and unfortunately Leap took this option away from me when they purchased TurboLaw.

Pros

The software itself is great once you understand how to use all the featured

Cons

The transition team is absolutely horrible. You can ask what to expect but they do jot communicate clearly and most of their answers are I don’t know. Expect that it will be two to three weeks after they capture your data before they actually upload it or are able to make your templates.

The initial training is arranged for someone with an IQ Of about three. click on the button that says open matter to open a new matter. That is literally five to ten minutes of a trainer talking. If you ask how to link your word documents to Leap the trainer won’t know and then takes a month to get a response back to you. If you call tech support expect about the same level of knowledge. The templates are also incomplete. They have templates for adoption in Florida but not Oregon and once again no one can tell you how to make a custom template, even though the fields are there for Florida documents because you are in a different state you can’t use them in your template.

Alternatives Considered

Reasons for Choosing LEAP

Switched From

Reasons for Switching to LEAP