About muse.ai

muse.ai is an artificial intelligence solution designed to help businesses store, share and embed video or audio files on a unified interface. The platform enables administrators to include custom logos and subtitles in visuals and stream them via Chromecast or AirPlay. Managers can create public, private or unlisted collections and privately share password-protected videos with individuals using a centralized dashboard. muse.ai provides a search functionality, allowing teams to find speeches, objects, texts, actions, sounds and concepts across different clips. Additionally, operators can create labels, edit transcriptions and index videos to optimize content according to the requirement of search engines. muse.ai offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Zapier. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledge base, email, phone, chat and online contact form.
muse.ai Software - muse.ai search functionality
muse.ai Software - muse.ai video collections
muse.ai Software - muse.ai search functionality - thumbnail
muse.ai Software - muse.ai video collections - thumbnail

muse.ai pricing

muse.ai does not have a free version but does offer a free trial. muse.ai paid version starts at US$5.00/month.

Starting Price:
US$5.00/month
Free Version:
No
Free trial:

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muse.ai Reviews for UK Users

Overall rating

Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4
Customer Support
4
5 reviews of 6 View all reviews
Joseph G.
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/02/2021

Finally, the search for an inexpensive, quality, fast video host is over!

Pros

The speed. Videos upload fast, they get loaded fast and they play fast. Never a buffering delay.

Cons

I would have preferred a little more ease and player options for video collections, but customer support ALWAYS answered my questions promptly, provided valuable assistance and solved issued in a flash.

Osama K.
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 25/09/2020

Fast and inexpensive Video CMS

We have an mobile app, NurulQuran Audio, that displays videos. So we were considering a VPS or Vimeo to host the MP4 files. Muse.ai does a good job delivering the video files. You have to ask them to give you the shortcut to the get the direct links to the files.

Pros

Muse.ai is a simple online software to organize, display, and share your videos. It comes with 500 GB of storage and unlimited bandwidth. Price is a huge plus point, and it is one of the top inexpensive software coming at $5 to $4 a month. Muse is quite fast in uploads and analyzing the files. User controls are fast and easy. I also noticed that it resumes uploads. It has some artificial intelligence like detecting text, faces, objects, and speech. Since most of our videos are in Arabic or Urdu, so I did not find them useful. Muse.ai does not have ads or any watermarks on your videos.

Customer service chat is quick and helpful. However, sending a message from the dashboard panel did not get me any response.

It has an API that could come in handy when creating your own mobile app.

It has collections to organize video into categories. They can be displayed in a public page (channel) like muse.ai/Quran

Cons

My biggest complaint is that it should give viewers the option to download low resolution versions of the videos. However, online chat did give me a workaround.

Other minor things that should be added are:
Add Videos as favorites.
More keyboard shortcuts.
Arabic and Urdu AI analysis.
Change default option for visibility.

Mathieu L.
  • Industry: Design
  • Company size: 501-1,000 Employees
  • Used Other for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 15/01/2021

Terrible customer support

Muse.ai didn't have a free trial mode but they did mention that they would cover refunds in 72 hours if the product. I have decided to pay for it to give it a try, and their service does do a good job at what it does, it just didn't do exactly what i needed. So i reached out to customer support and it's been by far the worst support I've received. It's now been weeks, with many follow up emails, and I'm not hearing back from them and I still didn't get a refund. It's now been well over 72 hours and I wouldn't be surprised if they refuse me the refund because of it. I would avoid this service entirely because of the extremely poor, or even non-existant, customer support.

Pros

Easy to upload videos and generate links for embeds.

Cons

Customer support seems to be non-existant. I've reached out many times without answers.

Katie W.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 03/02/2021

Great product, service and functionality

I am shifting all my videos from YouTube to muse so that I can have no interruptions or ads randomly showing up at the end!

Pros

I love the ease of use and 'slick' design of the interface.

Cons

There is a problem with using the embed feature on my membership site. Customer service were extremely helpful and gave me a few workarounds. But unfortunately, only the 'basic' embed actually remains stable and this doesn't fit inside the container properly.

Brandon C.
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/02/2021

Feels Good

Great!

Pros

Some ups and downs finding the downs to be my error :) They will work with you all the way. Love the product.

Cons

I think overall it has bee a very good experience

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