About NICE CXone
NICE CXone pricing
NICE CXone does not have a free version but does offer a free trial. NICE CXone paid version starts at US$71.00/month.
Alternatives to NICE CXone
NICE CXone Reviews for UK Users
Feature rating
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Excellent Resource; Future Versions Will Be Even Better
It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them.
Pros
It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly.
Cons
The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Excellent VOIP Service
We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.
Pros
I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.
Cons
The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.
Alternatives Considered
Five9Reasons for Choosing NICE CXone
We made a decision based on cost and agent count, inContact also had additional prebuilt features that we were interested inSwitched From
Five9Response from NICE
We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
CX One review
It's better than the previous tool we used.
Pros
It's easy to skill agents and build dashboards.
Cons
Time it takes to build things out like teams.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Nick's Review
Good. The web-based experience gives us the flexibility to switch browsers if we experience issues.
Pros
Real-time monitoring, BI Reporting, and easy phone skill changes.
Cons
We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
One Stop Solution
Worth trying if you are looking for a contact center solution to manage your all needs.
Pros
User friendly with advance features including planning, managing real times queues, quality management etc.
Cons
having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background