About Five9
Five9 pricing
Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at US$100.00/month.
Alternatives to Five9
Five9 Reviews for UK Users
Feature rating
- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Telesales, auto dialer, live monitoring, the list is endless!
My overall experience with Five9 has been positive. I have used other applications for these same business operations and experienced consistent service interruptions and crashing. But, Five9 has not had those same issues in my experience and allows our operations to run smoothly for telesales agents, customer service, and leadership alike.
Pros
Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc. It truly makes all telesales operations possible AND support operations run smoothly.
Cons
When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.
- Industry: Consumer Services
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pros
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Cons
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Response from Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Cloud Contact Center Solution for Ever Changing Business Need
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
Alternatives Considered
Avaya OneCloud UCaaSReasons for Choosing Five9
Global Strategy to reduce footprint for on-premise solutionSwitched From
Avaya OneCloud UCaaSReasons for Switching to Five9
Cloud Solution- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Alternatives Considered
RingCentral MVPReasons for Choosing Five9
Poor management choices left for me to implement.Switched From
RingCentral MVPReasons for Switching to Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.- Industry: E-Learning
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Use Five9 as a solution for your company
Pros
How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.
Cons
It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.
