--- description: Review of Five9 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Five9 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Five9](/software/20063/five9) # Five9 Canonical: https://www.softwareadvice.co.uk/software/20063/five9 Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/20063/five9?page=2) > Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs. > > Verdict: Rated **4.2/5** by 484 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 484 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software) - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (881 reviews) 2. [CallTools](https://www.softwareadvice.co.uk/software/223069/calltools) — 4.8/5 (156 reviews) 3. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 4. [Readymode](https://www.softwareadvice.co.uk/software/171343/Readymode) — 4.6/5 (143 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) ## Reviews ### "Powerful contact center solution" — 4.0/5 > **Osman** | *27 March 2026* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: That works very well as a cloud contact center and very solid to integrate with salesforce through their apis allowing us to keep track of the calls > > **Cons**: It require some technical knowledge in order to work with their api to be able to work between the systems > > Reliable and scalable solution for managing your business contact center and combining with your CRM makes it even better ----- ### "Detailed Amin/User" — 4.0/5 > **Nicholas** | *23 June 2026* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: The platform allows for robust call IVRs and routing methods to ensure inbound volume is managed tightly. Every call is of great value and the logic, rules, and SLAs that can be built in helped drive results. > > **Cons**: DID maintenance was difficult to manage on the platform. Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs. Often times, certain area codes were unavailable to allow for matching with clients. > > The platform is reliable and offers enough features that if a strategy is built out and tested, it can run without cause for concern. Account security and compliance was never in question, and ticketing support would reach out consistently by phone and follow-up with an email. I do think Five9 would benefit from more automations and technical features such as call branding and IOS/Android screening features. ----- ### "Committed Staff" — 4.0/5 > **Tracy** | *26 September 2018* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version. > > **Cons**: You must answer the phone through your headset. There is no option to answer through the computer/speakers. ----- ### "Excellent Calling Platform for High-Volume Sales and Contact Centers" — 4.0/5 > **Anonymous User** | *7 June 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient. In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities. I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics. The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day. > > **Cons**: One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms. There can also be a learning curve for new users when navigating reports, call settings, and administrative functions. At times, I found certain workflows required more clicks than necessary, and I would like to see a more modern and streamlined user experience. > > Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales environment. The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks. ----- ### "Robust Call Center Solution" — 4.0/5 > **Kellie** | *18 August 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA \& PCI-DSS, However, some users have raised concerns about connectivity issues. Customer Support: Customer support is generally responsive and knowledgeable. Many of the users praise the support team's efficiency\! Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction. The platform supports voice, chat, email and SMS. Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues. Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths. However, call quality can experience lag or dropped calls. Team Collaboration: Five9 integrates well with Microsoft teams. Supervisors can monitor and coach each agent in real time, which helps teams' performances. > > **Cons**: Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections > > Five9 is a robust solution for business that need to manage high volumes of calls across several channels. However, reliability issues and call quality can hinder productivity. ----- Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/20063/five9?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/20063/five9) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data