--- description: Review of DialedIn CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DialedIn CCaaS | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [DialedIn CCaaS](/software/20027/chasedata) # DialedIn CCaaS Canonical: https://www.softwareadvice.co.uk/software/20027/chasedata Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/20027/chasedata?page=2) > DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast \& Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics \& Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security \& Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team. > > Verdict: Rated **4.8/5** by 314 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 314 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 5. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) ## Reviews ### "User-friendly experience." — 5.0/5 > **Jeremy** | *25 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Call features were very user-friendly with quick responses as well from customer support when needed. > > **Cons**: Never had any issues with getting a call or using the systems for transfers. I believe one feature that would've proved useful is if there was an autosave of the information being put into the system. ----- ### "The absolute best\!" — 5.0/5 > **Brooklyn** | *5 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn > > **Cons**: There is nothing that I really dislike about DialedIn. One thing that I think could be improved is the lead management aspect of DialedIn. > > Overall, my experience with DialedIn has been phenomenal. I enjoy using the platform on a daily basis that allows me to do my work more efficiently and effectively. ----- ### "Great Customer service" — 5.0/5 > **Rafael** | *12 November 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Quality of sound is awesome and very friendly to use. > > **Cons**: Everything is above and better then any other Dialer company > > Working with \[SENSITIVE CONTENT HIDDEN\] he always makes my experience easy and enjoyable. ----- ### "Dialedin - Great Tool for Telemarketing" — 5.0/5 > **Zachary** | *5 March 2026* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: Their customer support they are very helpful. Anytime I had a problem they had the exact answers. Very good service > > **Cons**: Sometimes there would be bugs with the calls when trying to work, but honestly it’s hard to tell if it was my fault or dialed in fault > > Great. It gets the job done. The interface is easy to use. And it has a good call back system. I would recommend it to anyone who’s in telemarking ----- ### "Wonderful Program\!" — 5.0/5 > **finesse** | *4 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: it’s really efficient, customer service is super helpful when problems do arise. it rarely has any delays. > > **Cons**: I don’t have any complaints currently it has been working well. The only complaint I have is the interface is not that palatable > > I have no complaints with this program it has been smooth and efficient. It rarely goes down and when it does it is fixed very quickly ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/20027/chasedata?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/20027/chasedata) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data