--- description: Review of Bright Pattern Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bright Pattern | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Bright Pattern](/software/20023/servicepattern) # Bright Pattern Canonical: https://www.softwareadvice.co.uk/software/20023/servicepattern Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/20023/servicepattern?page=2) > Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support. Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member. Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped. > > Verdict: Rated **4.8/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 104 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Bright Pattern - **Location**: San Bruno, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management ## Integrations (18 total) - Amazon EC2 - Aspect Workforce - Dynamics 365 - Gmail - Google Analytics 360 - Google Calendar - Meta for Business - Oracle B2C Service - Oracle Service - PaySimple - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Twitter/X - Verint Workforce Management ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Talkdesk](https://www.softwareadvice.co.uk/software/20039/talkdesk) — 4.5/5 (732 reviews) 3. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) ## Reviews ### "We hit a homerun by switching to BrightPattern" — 4.0/5 > **Darren** | *11 June 2021* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: The fact that out of the box it cover such a wide range of needs and very simply can have customizations built/created to further enhance what the software delivers. The sales and build team are SO EASY to work with and with minimal back and forth, they created exactly what we we wanted and expected plus trained us and a staff of 100 without any issue > > **Cons**: There is nothin to like least - everything was a positive experience from start to finish and we are certainly not an easy client (lots of needs and demands around HIPAA and PCI compliancy. ----- ### "Great Product and Great Partner" — 4.0/5 > **Jim** | *5 December 2019* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly > > **Cons**: I wish they had a cleaner integration with Salesforce > > Bright Pattern has been a great partner in helping us use the product to meet our needs. ----- ### "Bright Pattern Review" — 3.0/5 > **Cheyenne** | *5 December 2019* | Retail | Recommendation rating: 4.0/10 > > **Pros**: I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything. > > **Cons**: There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use. ----- ### "Simple to Use" — 5.0/5 > **Daniel** | *14 July 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators. > > **Cons**: Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings > > We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center. ----- ### "Truly omnichannel platform with powerful outbound engine" — 5.0/5 > **Verified Reviewer** | *19 March 2017* | Recommendation rating: 9.0/10 > > **Pros**: BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform. > > **Cons**: nothing special that could not be improved, slightly outdated interface – but it should be updated in new version)) ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/20023/servicepattern?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/20023/servicepattern) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data