--- description: Review of Liberty Spark Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Liberty Spark | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/4272/workflow/software) > [Liberty Spark](/software/200182/skore-app) # Liberty Spark Canonical: https://www.softwareadvice.co.uk/software/200182/skore-app Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/200182/skore-app?page=2) > Skore is now known as Liberty Spark. Liberty Spark optimises process discovery, enhancing engagement and understanding while improving accuracy and version control. Centralised storage and governance ensure consistency, while robust reporting uncovers insights for efficiency and automation opportunities across functions. Customers who buy it love its ease of use, time to value, immediate ROI, speed of approval/sign-off. Reducing overheads of administering process improvement. Liberty Spark offers a powerful solution for organisations seeking to uncover, analyse, and optimise their business processes through process discovery and mapping capabilities. In simple terms, it's the foundation step for making all workflows better. Plus it connects smoothly with tools that automate tasks and make building apps faster without needing lots of coding. > > Verdict: Rated **4.9/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 56 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Netcall - **Location**: Hemel Hempstead, UK - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Skore is available across 4 pricing tiers: Mapping, Analysis, Management, Enterprise. Pricing starts at £6/user/month and scales with each tier, outlined below: Mapping - £6/user/month - no user limit Analysis - £8/user/month - no user limit Management - £12/user/month - no user limit Enterprise - Contact Skore for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Ireland, South Africa, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Audit Trail - Business Process Automation - Business Process Control - Collaboration Tools - Commenting/Notes - Compliance Tracking - Configurable Workflow - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) ## Related Categories - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) - [RPA Software](https://www.softwareadvice.co.uk/directory/4341/robotic-process-automation/software) - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) - [Business Process Management Software](https://www.softwareadvice.co.uk/directory/4351/bpm/software) ## Alternatives 1. 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[Albato](https://www.softwareadvice.co.uk/software/362860/albato) — 4.8/5 (403 reviews) ## Reviews ### "Process Mapping Made Simple (and Soon Even More Powerful)" — 5.0/5 > **Keith** | *13 March 2024* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Skore excels at creating clear, easy-to-understand process maps, fostering collaboration and reducing the need for BPMN expertise. > > **Cons**: Currently, Skore lacks direct integrations with other systems, limiting its ability to execute process automation directly within the platform. > > As a long-time user of Skore (across multiple companies and even in job interviews\!), I've consistently found its simplicity and affordability to be key selling points. It's a fantastic tool for those without coding experience to improve processes within their organizations. I'm particularly excited about Skore's recent acquisition by NetCall. This hints at the potential for future integrations that would allow users to not only design process improvements but also directly automate them within the platform. If successful, this could make Skore a true end-to-end process optimization powerhouse. ----- ### "Skore makes process mapping (& more) so easy" — 5.0/5 > **Christopher** | *21 February 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: At its very basics I can get a team of colleagues on a teams or zoom call \& write an as-is process so we can then understand where the pain points are \& the teams can work to resolve them for the aspirational end to end process. > > **Cons**: Sometimes you find a feature that you would like \& it's not available in the current version, so we feedback to the Skore team \& they take it onboard. > > We've had so much support from the team at Skore to help us onboard other team members \& use the system. I trust the Skore team fully \& their acceptance of feedback helps shape future iterations of the software. ----- ### "Simplicity gives clarity" — 4.0/5 > **Nigel** | *19 April 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The thing I like most about Skore is its simplicity. In traditional flow diagrams there are start boxes, decision boxes, output boxes and all sorts. With Skore it's just a what box and a why box. Whilst that might make you ask: but how do I do an "if, then, else"? Don't worry, you soon discover that you can. Another aspect I like is the fact that it intuitively makes you keep each level constrained to around 8 to 12 what boxes. That keeps things clear. You then get the interactivity of being able to drill up \& down levels which works really well. It stops you getting overwhelmed at any one level. Yes, you can print it out but it works so much better online enabling processes to be captured in real time on screen. > > **Cons**: Some of the formatting options are not as WYSIWYG as some people may like. For example, making certain font changes or creating a template where there's a bit of XML involved. > > I've enjoyed using Skore. It has enabled us to create clear and concise visuals around software systems and processes for our clients - so much better than trying to do it with technical diagrams or words. ----- ### "Great value and so simple to use process mapping system" — 5.0/5 > **Sam** | *22 January 2020* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I have used Skore for the last two years to document customer journeys. Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use. I can map as fast as we can discuss something which puts to an end having to scribble notes to decipher to turn into a map later. Furthermore, the information you put into those little boxes (RACI etc) actually does something, allowing you to produce reports that can help inform your business. Skore continue to add to the feature set with the ability to capture the time and cost of processes too. The resulting diagrams need virtually no explanation, which opens up process mapping to the whole of the organisation. Front line staff can be involved with the process mapping and will recognise their area on the map. I find this really empowers teams to take ownership of their process which drives them to make it the best it can be. > > **Cons**: The downsides are few and in my opinion don’t spoil the overall use of the system; because it’s a web app you need a fast connection to load and use it quickly, especially if your map is large; and while the stylesheets work really well, to make it really visually special takes a bit of extra work. > > With Skore I am able to sit down with a new client or department and begin to capture their processes instantly, which allows me to focus on looking for improvements or challenging the status quo. After a few minutes even the client stops seeing the software and engages fully in the process analysis - this is just what you need when process mapping. ----- ### "Process adoption and change" — 5.0/5 > **David** | *23 February 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Skore is intuitive and easy to adopt across an organisation, simplifying the development, delivery and adoption of processes. > > **Cons**: We continue to develop our understanding of the software with the Skore team actively supporting our multi lingual operational environment. There are occasional delays in the solution performance, however, operating 9 timezones apart creates technical delays identified as the cause, so not directly related to Skore. > > Skore is an emerging company looking to work with customers to create leading process management software. As such they have shown exceptional support alongside the ability to adapt to a changing client base. Skore has provided very good support for training and where issues need to be resolved.The Skore solution has a delivery roadmap to show continued evolution of the services and product, ensuring we are working with a forward thinking and client receptive company. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/200182/skore-app?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/200182/skore-app) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data