--- description: Review of ProProfs Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ProProfs Chat | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [ProProfs Chat](/software/19787/live2support) # ProProfs Chat Canonical: https://www.softwareadvice.co.uk/software/19787/live2support Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/19787/live2support?page=2) > Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes. With Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS. Sites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files. Knowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices. Knowledgebase is priced per month. It was created by ProProfs in 2006. > > Verdict: Rated **4.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Portuguese, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - API - Access Controls/Permissions - Autoresponders - CRM - Canned Responses - Chatbot - Customisable Branding - Dashboard - Data Import/Export - Email Management - File Sharing - Geotargeting - Help Desk Management - Lead Capture - Lead Generation - Live Chat - Mobile Access - Mobile App - Offline Form - Pre-built Templates ## Integrations (20 total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) - [CRM Apps](https://www.softwareadvice.co.uk/directory/1491/mobile-crm/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Simple and customizable" — 5.0/5 > **Joya** | *27 June 2015* | Business Supplies & Equipment > > **Pros**: It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish. > > **Cons**: Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment. > > With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support. ----- ### "Making Product Announcements is a Breeze" — 5.0/5 > **Verified Reviewer** | *5 May 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly. > > **Cons**: We hope to see more templates for chatbots as it helps design conversations in line with our brand. > > We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service. ----- ### "Resolving customer issue instantly" — 4.0/5 > **Adonis** | *20 February 2018* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation. > > **Cons**: Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation. ----- ### "Great solution with loaded support." — 5.0/5 > **Verified Reviewer** | *15 August 2021* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution. > > **Cons**: While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms. > > My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me\! ----- ### "Advanced chat tool, rather for small companies" — 4.0/5 > **Verified Reviewer** | *23 July 2020* | Internet | Recommendation rating: 8.0/10 > > **Pros**: They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it. > > **Cons**: I didn't find anything that I didn't like. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/19787/live2support?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/19787/live2support) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data