---
description: Review of FireHydrant Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: FireHydrant | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [FireHydrant](/software/196216/firehydrant)

# FireHydrant

Canonical: https://www.softwareadvice.co.uk/software/196216/firehydrant

> FireHydrant is an incident management platform that helps incident response teams detect, investigate, and resolve incidents faster. FireHydrant caters to IT operations teams across various industries including SaaS, e-commerce, and finance.

FireHydrant offers key features such as automated incident detection, response workflows, and postmortem reports. The platform integrates with monitoring tools like Datadog, New Relic, and PagerDuty to automatically create incidents. Teams can collaborate in real-time via the FireHydrant mobile app. Powerful analytics provide insights into incident trends and team performance. 

As an enterprise-grade solution, FireHydrant ensures high availability and scalability. The platform is securely hosted in AWS data centers, and customer data is encrypted at rest and in transit. FireHydrant offers 24/7 support and a 99.9% uptime SLA. Software updates are released regularly with no disruption to service.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: FireHydrant
- **Location**: New York, Türkiye

## Commercial Context

- **Starting Price**: US$250.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: https://firehydrant.io/pricing/
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Türkiye, United States

## Features

- API
- Audit Trail
- Communications Management
- IT Incident Management
- Incident Reporting
- Monitoring
- Task Management

## Integrations (8 total)

- GitHub
- Okta
- OpsGenie
- PagerDuty
- Shortcut
- Slack
- Splunk On-Call
- Statuspage

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [ilert](https://www.softwareadvice.co.uk/software/214489/ilert) — 4.7/5 (64 reviews)
3. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [Datadog](https://www.softwareadvice.co.uk/software/101405/datadog) — 4.6/5 (357 reviews)
5. [Site24x7](https://www.softwareadvice.co.uk/software/360425/site24x7) — 4.7/5 (344 reviews)

## Reviews

### "Firehydrant is your best friend in an incident" — 5.0/5

> **Verified Reviewer** | *13 January 2023* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: I like how easy it is to use and how trackable it makes everything. When an incident starts, it easy to jump in to a channel created by Firehydrant, where you can keep all communications (which is all stored) and it's super easy to use afterwards when you write the post mortem.
> 
> **Cons**: I can't think of one. It's one of those tools where you can use a bit of it or all of it. My business only uses a bit of it (we don't use the statuspages for example), so there might be areas where improvement would be good, but at my current use I wouldn't know.

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### "Pretty good incidents automation" — 5.0/5

> **Andrei** | *10 November 2022* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Nice PagerDuty integration. Runbooks are easy to configure.
> 
> **Cons**: Slack bot is spammy and lacks configuration options.

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### "Excellent incident orchestration product, developing quicky" — 4.0/5

> **Andrew** | *9 November 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams.
> 
> **Cons**: The development pace is almost at breakneck speed\! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features.
> 
> Working with the Firehydrant team has been a pleasure they listen, understander our issues and response quickly.

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### "Seamless incident management" — 5.0/5

> **Dev** | *8 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The integration with Slack is perfect for our team, ensuring the correct staff are paged and information contained within a single channel when an incident occurs.
> 
> **Cons**: So far the experience has been flawless.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/196216/firehydrant)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/incident-management/firehydrant-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/196216/firehydrant> |
| en-GB | <https://www.softwareadvice.co.uk/software/196216/firehydrant> |
| en-IE | <https://www.softwareadvice.ie/software/196216/firehydrant> |
| en-NZ | <https://www.softwareadvice.co.nz/software/196216/firehydrant> |

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